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Dynamic Ways to Reward, Energize

& Motivate Your Teams

Customer Service Training Library

On Sale Today!

Limited Quantity

employee retention, job satisfaction, employee retention strategy, employee retention speaker, employee recognition program, employee retention article, employee retention program, employee recruitment and retention, employee retention survey, cost of employee turnover, nursing recruitment and retention, nursing recruitment retention, workforce retention, talent, talented employees, top performers, good employees, best employees, key employees, employee turnover, employee motivation, employee morale, job satisfaction, absenteeism, motivation in the workplace, talent management

Here Today, Here Tomorrow:

Transforming Your Workforce from High-Turnover to High-Retention

 

Covers are slightly nicked, scratched or corners bent

 

Regular price: $24.95

Special price: $12

Free U.S. shipping

10 available

 

 

401 Proven Ways To Retain Your Best Employees

100 pages

 

Regular price: $19.95

Special price: $10

Free U.S. shipping

8 available

 

FRONT-LINE CUSTOMER SERVICE VIDEO TRAINING PROGRAM

VHS Version

 

Each video is approximately 13-15 minutes long, with discussion guides you can copy and an answer sheet. Some of these VHS tape have never been used, still sealed in there original boxes.

  1. Your Key to Customer Satisfaction

  2. The Power of Teamwork

  3. Handling Complaints and Irate Customers

  4. The Language of Positive Communication

  5. Effective Questioning and Listening Techniques

  6. Exceeding Customer Expectations

  7. Adding Value

  8. Effective Telephone Techniques

  9. The Art of Satisfying Customers

  10. Service Recovery

  11. Empowerment

  12. Total Quality Service

Click here to see detailed descriptions and online preview.

 

Regular price: $225.00 each

Special price: $99 each

Free U.S. shipping

Call 800-821-2487 or 770-860-9464 to order

 


Greg's Complete Audio/Video Library

  • How to Attract, Keep & Motivate Your Workforce Training Video DVD

  • Service Above Self: Four Steps That Drive Exceptional Customer Service Video DVD

  • Strategies to Energize, Engage, and Motivate Your Workforce CD, 60 minutes

  • Talent Management Resource CD (Forms, articles, surveys, checklists)

  • Employee Retention: Five Steps to Reduce Employee Turnover Audio/Video CD with PowerPoint

  • How to Create a High Performance Organization CD, 60 minutes

  • The Art of Time Management CD, 60 minutes

  • Five Things Good Managers Must Do to Drive Performance CD, 60 minutes

$399.00

Special $199.00

Plus shipping

 

How to Attract, Keep and Motivate Your Workforce-Manager’s Guidebook

Contains over 60 Reproducible Articles and Fact Sheets!

 

Great for Company Newsletters and Bulletin Boards

Managers are responsible for creating a productive workplace that attracts, keeps and motivates their workforce. This guidebook provides a comprehensive stimulus to build a more productive, efficient and a more profitable organization. 

 

This 3-ring binder contains 138 pages of articles, teaching outlines, fact sheets and trends driving businesses today. The articles can be easily removed and inserted into company newsletters, used as class outlines and use them to put on bulletin boards.

 

Sample Sections:

  • How to Run Effective Meetings

  • Problem Solving/Decision Making

  • Change Management

  • Customer Service Tips

  • Leadership Skills 

  • Building Teams

  • Employee Involvement Ideas

  • Employee Benefits/Selection

  • How to Build a Productive Work Environment

Regular price: $99.00

Sale price: $79.00 / 138 pages / 3-ring binder

 

    

 

 

employee suggestion program, employee suggestions

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motivational, training and development, leadership, speaker in the southeast.
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