Customer Service Training Programs
Whether you are a small company, medical clinic or a large corporation, success depends on your ability to exceed customer expectations and deliver a system of exceptional customer service keeping you profitable and ahead of the competition. We also provide two unique healthcare customer service training programs for the healthcare industry and medical clinics.
Our customer service training programs and videos provide you with the best customer service strategy on improving performance, motivating your people to new levels that builds excellent customer loyalty.
You can request a custom designed training program for your business or you can purchase our online customer service training courses.
Request a customer service training program » »
Service First Video Library Training Program (12 Videos/DVDs)
Train your entire workforce in the art of exceptional customer service. The Service First Video Library is a powerful 12 DVD training system making it easy to train any number of employees – with no limits – with immediate results. The program includes 12 videos, slides, facilitator guide and handouts. The videos are appropriate for any industry.
More Information »
Customer Service Training For Professionals - Feelings For Professionals
This highly acclaimed program achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee’s self-worth and improving communications and cooperation with other employees.
More information »Leading Empowered Teams for Service Quality
For Managers and Supervisors
Leading Empowered Teams for Service Quality is a great customer service training course to improve team building and customer service for managers and supervisors.
SPEED
Dramatically shortening the time it takes to complete any task for customers and co-workers by: Doing it fast, Doing it now, and Doing it right! Alter your employees’ mindset, eliminate barriers and empower them to act quickly and review restricting policies and systems.
REMEMBER ME
Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.
LOYAL FOR LIFE
For Front-line Employees
Loyal For Life is a one session, video-based customer service training program. The program is designed to implemented in 2-4 hours. Content focuses on service recovery, handling customer complaints and empowerment.
More information »
Feelings for Service Retail Environments
Three retail customer service training videos and three sessions of two hours each. This retail customer service training program is designed to encourage interaction, focuses on personal growth and customer service development. The result is a superior quality service environment in retail businesses.
Also available in Spanish.
More information »Spirit Of Excellence For Healthcare Organizations | Customer Service Training for Healthcare Workers
We specifically designed THE SPIRIT OF EXCELLENCE for customer service training for healthcare workers and those who work directly with patients and customers. It is a healthcare video program that teaches procedures, but focuses on culture change to improve attitudes, self-development, collaboration, communication, and teamwork. THE SPIRIT OF EXCELLENCE gives medical staff the skills to provide exceptional service to patients, customers and fellow workers. This is a great program for medical clinics and physician practices. The program includes three videos and a facilitator guides.
The Essence Of Caring For Healthcare Organizations
The Essence of Caring is our second customer service training for healthcare workers that attains excellence in patient relations, customer service and client loyalty through a learning technology specifically designed for the unique needs of healthcare, medical organizations and medical clinics.
EMPOWERMENT
Learn how to make on-the-spot decisions with confidence. Discover how permission to perform and please customers will give you the keys to the Kingdom of Empowerment so you and your organization can rise to greater levels of success.
Online Customer Service Training Courses
| STAR Service Process | Course Description:STAR Service is a powerful program designed to address the opportunity to improve customer experiences in face-to-face interactions. Your service employees will learn the process and skills they need to provide customers with Positive Memorable Experiences. The clear, practical, four-step STAR Service Process™, coupled with the communication skills taught in the workshop, help your employees not only to transform negative and neutral customer experiences to positive and memorable transactions but also to reaffirm and enhance long-term relationships, the foundation of business success | More Information and Registration |
| Dealing with Difficult Customer Situations | Course Description:Customer service representatives are provided techniques for dealing with difficult customer situations. Their role as customer service representatives offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, they will learn the general guidelines for dealing with difficult customers in such situations: calming and focusing, and then practicing what they have learned. | More Information and Registration |
| Delivering Customer Focused Service | Course Description:Learners analyze the skills and strategies they use every day in their jobs to identify the techniques that they do very well and to develop ways for them to do their job better. During this training, participants will learn guidelines for delivering customer focused service, including understanding their role as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model. | More Information and Registration |
Other Customer Service Training Resources and Materials:
- Customer Service Certification program
- Customer service training videos for healthcare
- Retail customer service training videos
- Customer service training videos in Spanish
- Healthcare customer service training videos
- Hotel customer service training videos
- Hospitality customer service training
