Customer Service Training Programs

 

healthcare customer service, medical clinic, dvd, training videosOur customer service training programs and videos provide you with the best customer service strategy on improving performance, motivating your people to new levels that builds excellent customer loyalty and long term customer satisfaction.

Your ability to exceed customer expectations and deliver a system of exceptional customer service will keep you profitable and your customers happy.

We also provide several unique healthcare customer service training programs for hospitals and other healthcare organizations.

Contact us to request an onsite training program for your organization.

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customer service dvdService First Video Library Training Program (12 Videos/DVDs)

Train your entire workforce in the art of exceptional customer service. The Service First Video Library is a powerful 12 DVD training system making it easy to train any number of employees – with no limits – with immediate results. The program includes 12 videos, slides, facilitator guide and handouts. The videos are appropriate for any industry.

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FEELINGS-FOR-PROFESSIONALS-Package-250Customer Service Training For Professionals - Feelings For Professionals

This highly acclaimed program achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee’s self-worth and improving communications and cooperation with other employees.

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Leading Empowered Teams for Service Quality

For Managers and Supervisors

customer service for managersLeading Empowered Teams for Service Quality is a great customer service training course to improve team building and customer service for managers and supervisors.

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SPEED

training in customer serviceDramatically shortening the time it takes to complete any task for customers and co-workers by: Doing it fast, Doing it now, and Doing it right! Alter your employees’ mindset, eliminate barriers and empower them to act quickly and review restricting policies and systems.

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REMEMBER ME

training in customer serviceRemember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.

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LOYAL FOR LIFE

For Front-line Employees

LOYAL FOR LIFE For front-line employeesLoyal For Life is a one session, video-based customer service training program. The program is designed to implemented in 2-4 hours. Content focuses on service recovery, handling customer complaints and empowerment.
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Feelings for Service Retail Environments

Feelings for Service Retail EnvironmentsThree retail customer service training videos and three sessions of two hours each. This retail customer service training program is designed to encourage interaction, focuses on personal growth and customer service development. The result is a superior quality service environment in retail businesses.

Also available in Spanish.

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Spirit Of Excellence For Healthcare Organizations | Customer Service Training for Healthcare Workers

SPIRIT OF EXCELLENCE FOR HEALTHCARE ORGANIZATIONSWe specifically designed THE SPIRIT OF EXCELLENCE for customer service training for healthcare workers and those who work directly with patients and customers. It is a healthcare video program that teaches procedures, but focuses on culture change to improve attitudes, self-development, collaboration, communication, and teamwork. THE SPIRIT OF EXCELLENCE gives medical staff the skills to provide exceptional service to patients, customers and fellow workers. This is a great program for medical clinics and physician practices. The program includes three videos and a facilitator guides.

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The Essence Of Caring For Healthcare Organizations

The Essence of Caring for HEALTHCARE ORGANIZATIONSThe Essence of Caring is our second customer service training for healthcare workers that attains excellence in patient relations, customer service and client loyalty through a learning technology specifically designed for the unique needs of healthcare, medical organizations and medical clinics.

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EMPOWERMENT

empowerment a way of life customer service training programLearn how to make on-the-spot decisions with confidence. Discover how permission to perform and please customers will give you the keys to the Kingdom of Empowerment so you and your organization can rise to greater levels of success.

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