Customer Service Training Programs

Customer service training, hospitality training, healthcare, hospitals, clinics

Customer Service Training Programs, Training Materials and Facilitator Kits

Our customer service training programs and videos provide you with the best customer service strategy on improving performance, motivating your people to new levels building excellent customer loyalty and long term customer satisfaction.

We have one of the largest collections of customer service programs, DVDs, literature, seminars and certification programs in the nation. Your ability to exceed customer expectations and deliver a system of exceptional customer service will keep you profitable and your customers happy.

We also provide several healthcare customer service training programs for hospitals, clinics and other healthcare organizations.

Customer Service Certification Programs » » Request information and onsite training programs » »

Customer Service Facilitator Materials

customer service dvdService First Video Library Training Program (12 Videos/DVDs)

Train your entire workforce in the art of exceptional customer service. The Service First Video Library is a powerful 12 DVD training system making it easy to train any number of employees – with no limits – with immediate results. The program includes 12 videos, slides, facilitator guide and handouts. The videos are appropriate for any industry.

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FEELINGS-FOR-PROFESSIONALS-Package-250Customer Service Training For Professionals – Feelings For Professionals

This highly acclaimed program achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee’s self-worth and improving communications and cooperation with other employees.

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Leading Empowered Teams for Service Quality

For Managers and Supervisors

customer service for managersLeading Empowered Teams for Service Quality is a great customer service training course to improve team building and customer service for managers and supervisors.

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handiragefackitHandling Irate Customers Training Program

Distinguish your organization from the competition in the way it handles customer complaints. Learn how to:

• Overcome difficult situations with customers
• Develop a routine to handle problems
• Recover following stressful encounters

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Remember Me

training in customer serviceRemember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.

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LOYAL FOR LIFE For front-line employees

Loyal For Life is a one session, video-based customer service training program. The program is designed to implemented in 2-4 hours. Content focuses on service recovery, handling customer complaints and empowerment.
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Feelings for Service Retail Environments

Feelings for Service Retail EnvironmentsThree retail customer service training videos and three sessions of two hours each. This retail customer service training program is designed to encourage interaction, focuses on personal growth and customer service development. The result is a superior quality service environment in retail businesses.

Also available in Spanish.

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Spirit Of Excellence For Healthcare Organizations | Customer Service Training for Healthcare Workers

SPIRIT OF EXCELLENCE FOR HEALTHCARE ORGANIZATIONSWe specifically designed THE SPIRIT OF EXCELLENCE for customer service training for healthcare workers and those who work directly with patients and customers. It is a healthcare video program that teaches procedures, but focuses on culture change to improve attitudes, self-development, collaboration, communication, and teamwork. THE SPIRIT OF EXCELLENCE gives medical staff the skills to provide exceptional service to patients, customers and fellow workers. This is a great program for medical clinics and physician practices. The program includes three videos and a facilitator guides.

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Healthcare with Feelings PGHealthcare with Feelings: Creating the Ultimate Patient Experience

Available June 2016: Healthcare with Feelings is our latest customer service training program for hospitals, clinics, labs, admin and healthcare workers in general.

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empowerment a way of life customer service training programLearn how to make on-the-spot decisions with confidence. Discover how permission to perform and please customers will give you the keys to the Kingdom of Empowerment so you and your organization can rise to greater levels of success.

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Dealing with Difficult Customer Situations

US $49

Dealing with Difficult Customer Situations teaches the general guidelines for dealing with difficult customers. Namely emphasizing calming and focusing techniques.

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Delivering Customer Focused Service

US $49

Delivering Customer Focused Service is an interactive customer service online skill builder allows for the analyzing of the skills and strategies used every day on the job, to identify techniques performed well, and develop ways to do even better. During this training, you will learn the guidelines for delivering customer focused service including understanding your role as a professional.

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STAR Service

US $49

The customers’ experience with your organization is the key to lasting sales and loyalty. To your customer, it represents your entire organization. Research shows that while some customer experiences are negative and memorable for the wrong reason. Neither “negative” nor “neutral” experiences help your organization develop the kind of long-term customer relationships you need to be successful.

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Customer service training provided in these other cities:

We are available in Atlanta, Arizona (Phoenix, Tucson, Mesa), California customer service training in Los Angeles, San Diego, San Jose, San Francisco, Fresno, Sacramento and healthcare management workshops in Long Beach. Texas is one of our favorite states so there are hospitality training programs in Houston, San Antonio, Dallas, Austin, Ft. Worth, and Austin. Virginia has Virginia Beach and Washington State, Seattle. Workshops and certification can be taught in Tampa, Florida, Gainesville, Florida, Chicago, and Louisville, KY, DISC and Baltimore, MD, DISC certification classes are possible as DISC training in Boston, MA, and Detroit, MI. Kansas City certification classes are offered. DISC behavior training in cities such as Omaha, Las Vegas, Albuquerque, and North Carolina (Charlotte customer service, Durham and Raleigh management training, RTP) classes. New York, NY, DISC workshops located in Columbus, OH, Oklahoma City and Portland OR. We now serve the Washington D.C. area for online training. Wherever you are, we are available for customer training and management development training.