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CUSTOMER SERVICE
VIDEO TRAINING PROGRAM
12 Different Videos
Train
your entire workforce in the art of exceptional customer service with a new
video each week or each month. Service First, the customer service
video library, is a powerful video-based training system based on group
interaction making it easy to train any number of employees -
with no limits- with immediate results and NO additional cost to
educate new staff in the future.
Click for detailed information
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Leading Empowered Teams for Service Quality
For managers &
supervisors
Leading Empowered Teams for Service
Quality is a great program to improve team building and customer
service.
More
information |
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SPEED
Dramatically shortening the time it
takes to complete any task for customers and co-workers by: Doing it
fast, Doing it now, and Doing it right!
Alter your employees' mindset,
eliminate barriers, and empower them to act quickly, and review
restricting policies and systems.
Program for
Employees (click here) |
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REMEMBER ME
Remember Me dramatically
improves your employee’s ability to remember and easily use a
customer’s name–and overcome roadblocks to remembering–significantly
improving their overall customer service experience.
More
information |
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LOYAL
FOR LIFE
For front-line employees
Loyal For Life is a one session, video-based customer service
training program. The program is designed to implemented in 2 - 4 hours. Content focuses on
service recovery, handling customer complaints and empowerment.
More
information |
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Feelings: Quality Service First Time Every
Time
Quality Service...First Time, Every Time is a three session program.
This highly acclaimed program achieves a positive transformation in
employees by increasing awareness of customer needs, improving
skills for dealing with customers, increasing employee's self-worth
and improving communications and cooperation with other employees.
More
information |
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Feelings for Service Retail Environments
Three sessions of two hours each, designed to encourage interaction,
focuses on personal growth and customer service development. The result is
a superior quality
service environment.
Also
available in Spanish.
More
information |
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The Essence of Caring for
HEALTHCARE ORGANIZATIONS
The Essence of Caring focuses on
attaining excellence in patient relations, customer service and
client loyalty through a learning technology specifically designed
for the unique needs of healthcare organizations.
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information |
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Dealing with Difficult Customer Situations
Online Course
The customer service role offers
many rewards and satisfactions. But there are many frustrations
inherent in the job. During this training, service providers will
learn the general guidelines for dealing with difficult customers in
challenging situations, and these include calming and focusing.
More information |
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Delivering Customer
Focused Service
Online Course
During this training, participants
will learn guidelines for delivering customer focused service,
including understanding their role as a professional; the essential
skills of communication: listening, questioning, verifying,
explaining; and a four-step customer service model.
More information |
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