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CUSTOMER SERVICE
TRAINING VIDEO PROGRAM
12 Different Videos
Train
your entire workforce in the art of exceptional customer service.
The Service First Video Library is a powerful video-based training system making it easy to train any number of employees -
with no limits - with immediate results. The program includes 12
videos, slides, facilitator guide and handouts. The videos are
appropriate for any industry.
Click for detailed information
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Leading Empowered Teams for Service Quality
For managers &
supervisors
Leading Empowered Teams for Service
Quality is a great customer service training course to improve team building and customer
service.
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SPEED
Dramatically shortening the time it
takes to complete any task for customers and co-workers by: Doing it
fast, Doing it now, and Doing it right! Alter your employees' mindset,
eliminate barriers and empower them to act quickly and review
restricting policies and systems.
Program for
Employees (click here) |
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REMEMBER ME
Remember Me dramatically
improves your employee’s ability to remember and easily use a
customer’s name–and overcome roadblocks to remembering–significantly
improving their overall customer service experience.
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LOYAL
FOR LIFE
For front-line employees
Loyal For Life is a one session, video-based customer service
training program. The program is designed to implemented in 2 - 4 hours. Content focuses on
service recovery, handling customer complaints and empowerment.
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Feelings: Quality Service First Time Every
Time
Quality Service...First Time, Every Time is a three session program.
This highly acclaimed program achieves a positive transformation in
employees by increasing awareness of customer needs, improving
skills for dealing with customers, increasing employee's self-worth
and improving communications and cooperation with other employees.
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Feelings for Service Retail Environments
Three sessions of two hours each, designed to encourage interaction,
focuses on personal growth and customer service development. The result is
a superior quality
service environment in retail businesses.
Also
available in Spanish.
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SPIRIT OF EXCELLENCE FOR
HEALTHCARE ORGANIZATIONS
We specifically designed THE SPIRIT OF EXCELLENCE for
all staff not just those who work directly with patients and customers. It
is not a video program that teaches procedures, but focuses
on culture change to improve attitudes, self-development, collaboration,
communication, and teamwork. THE SPIRIT OF EXCELLENCE gives
staff the skills to deliver exceptional service to patients,
customers and fellow workers.
More information |
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The Essence of Caring for
HEALTHCARE ORGANIZATIONS
The Essence of Caring focuses on
attaining excellence in patient relations, customer service and
client loyalty through a learning technology specifically designed
for the unique needs of healthcare, medical organizations and
clinics.
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EMPOWERMENT
Learn how to make on-the-spot decisions
with confidence. Discover how permission to perform and please
customers will give you the keys to the Kingdom of Empowerment so
you and your organization can rise to greater levels of success.
More information
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DISC CERTIFICATION
TRAINING PROGRAMS
Individual DISC behavior styles and preferences have a direct impact
on our interpersonal relationships at home and at the workplace. People
differ from each other in fundamental ways including their values,
behaviors, talents, temperaments, wants and beliefs.
DISC training analysis and the proper
application of other personality assessment training, empower individuals and unleash team
performance. DISC is a model of human behavior that helps people
understand “why they do what they do.” The dimensions of Dominance,
Influence, Steadiness, and Compliance make up the model and interact
with other factors to describe human behavior.
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