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Complete, Self-Contained Customer Service Training Program

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FIVE BOOK SPECIAL

 

 

You Pay: $79.00 plus shipping

 

 

If you bought each book separately the price would have been $129.75

BOOK SPECIAL!

Buy Five of Greg's Best Selling Books and SAVE $50.75!

  • Here Today Here Tomorrow: How to Transform Your Workforce from High Turnover to High Retention - $24.95

  • The New Leader: Bringing Creativity and Innovation to the Workplace - $24.95

  • TNT-Dynamic Ways to Reward, Energize & Motivate Your Teams - $19.95

  • 401 Proven Ways to Retain Your Best Employees - $19.95

  • Icebreaker and Teambuilding Exercises - E-book $39.95 (Instant download)

Fired Up!  Leading Your Organization to Achieve Exceptional Results

 

Special Price: $19.95  Softcover

$19.95  E-book

 

Click here for more information

 

Supervisor's Passport to Success:  A Quick and Easy Resource Guide for Managing People

 

$19.95

$15.00

 

 

TNT for Teams: Dynamic Ways to Reward, Energize & Motivate Your Teams

 

$19.95

 

 

 

Human Resource and Talent Management Toolkit

Resource CD

 

This CD is jam packed with valuable reports, tools, surveys, assessments, and articles to assist in your human resource and talent management responsibilities.

 

The New Leader:

Bringing Creativity and Innovation to the Workplace

 

$24.95

 

 

401 Proven Ways To Retain Your Best Employees

100 pages

 

$19.95

 

 

Here Today, Here Tomorrow

Transforming Your Workforce from High-Turnover to High-Retention

 

$27.95

 

 

Talent Management and Employee Retention Training Kit

 

$149

 

 

 

Icebreakers, teambuilding exercises, meeting icebreakers

Best Selling Icebreakers and Team Building Exercises

 

$39.95

 

 

 

Greg's Complete Audio/Video Library

  • How to Attract, Keep & Motivate Your Workforce Training Video DVD

  • Service Above Self: Four Steps That Drive Exceptional Customer Service Video DVD

  • Strategies to Energize, Engage, and Motivate Your Workforce CD, 60 minutes

  • Talent Management Resource CD (Forms, articles, surveys, checklists)

  • Employee Retention: Five Steps to Reduce Employee Turnover Audio/Video CD with PowerPoint

  • How to Create a High Performance Organization CD, 60 minutes

  • The Art of Time Management CD, 60 minutes

  • Five Things Good Managers Must Do to Drive Performance CD, 60 minutes

Special $199.00

Plus shipping

 

350 Great Interview Questions For People Who Need People

 

$19.95

 

 

Achieving Excellence Through Customer Service

A customer service book for executives, managers and those in leadership positions. Soft cover edition, revised Fifth Edition. Published by Best Sellers Publishing, 2009. Reveals how to make exceptional customer service not merely a company slogan but a central focus of management strategy. Provides a complete action plan that includes tested techniques and solutions from the world's top service-driven firms. Available in English and Spanish.

$19.95

Image:DISC_Reference_Manual.bmp

The Universal Language DISC

The ultimate reference guide explaining DISC.

Hardbound book. 287 pages.

 

$129

 

 

Employee Suggestion Campaigns

 

Three dynamic, self-contained employee suggestion programs that are easy to implement and allow you to capture hundreds of employee suggestions quickly.

 

Birthday Party Ideas

 

57 Different Themes to Make Birthday Parties Fun and Memorable for All Ages

 

$16.95

 

 

Management Training  Facilitator Kits

How to Attract, Keep and Motivate Your Workforce
Manager’s Guidebook

 

Contains over 60 Reproducible Articles and Fact Sheets!

 

Great for Company Newsletters and Bulletin Boards

Managers are responsible for creating a productive workplace that attracts, keeps and motivates their workforce. This guidebook provides a comprehensive stimulus to build a more productive, efficient and a more profitable organization. 

 

This 3-ring binder contains 138 pages of articles, teaching outlines, fact sheets and trends driving businesses today. The articles can be easily removed and inserted into company newsletters, used as class outlines and use them to put on bulletin boards.

 

 

Regular Price: $79.00 / 138 pages / 3-ring binder

 

    

Retaining Winning Talent Facilitator Kit

 

This kit provides you all the materials and information you need to teach your own employee retention program. Retaining Winning Talent is an 8-hour workshop that focuses on one of the most important assets of any organization – its team leaders and their impact on retaining key team members.

 

 

Effective Time Management

A Roadmap for Business and Personal Success

 

 

Greg Recommends these Outstanding Books!

 

 

 

 

employee suggestion program, employee suggestions

 

 

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