Latest Blog Posts

5 Ways to Retain Employees with Lean Management Practices

5 Ways to Retain Employees with Lean Management Practices

Employee Engagement / Employee Retention / Talent Management

The concept of lean management derives from the manufacturing industry, where the focus is on the outflow of products rather than the waste that comes with it. In recent years, however, lean management has been expanded to include non-manufacturing functions, including human resources. Here’s a bit more about how lean workforce optimization uses these principles to keep employees happy, whil... Read More »

Stu Leonard’s Secret for Great Customer Service

Stu Leonard’s Secret for Great Customer Service

Culture / Customer Service / customer service training

At the front entrance of Stu Leonard’s Grocery Store stands a large boulder. Engraved in the boulder are these words: “Our Policy Rule 1: The customer is always right! Rule 2: If the customer is ever wrong, re-read rule 1″ This inscription in stone illustrates the attitude needed for exceptional customer service. Stu Leonard has successfully transformed their policy into action t... Read More »

Boost Your Traveling Sales Representatives’ Productivity

Boost Your Traveling Sales Representatives’ Productivity

Behavior Assessments / Sales / Talent Management

Thirty-seven percent of the American workforce now say they have worked remotely, representing a fourfold increase since 1995, according to a recent Gallup poll. For workers in many industries, working remotely is a novel concept. But for traveling sales representatives, working away from the office has long been a way of life. In 2014, there were 1,800,900 wholesale and manufacturing representati... Read More »

Breaking the Glass Ceiling: How Gender is Affecting Today’s Top Companies

Breaking the Glass Ceiling: How Gender is Affecting Today’s Top Companies

Culture / Finding top talent / Human Resource Management / Millennials / Working Women

  More than half of all Americans are female, yet this gender split is not reflected in today’s job market, especially in more executive-level roles. There is a large body of research indicating the organizational, marketing and financial benefits of an equitable gender mix in management and worker-team groups. Here are some companies doing it right in today’s business world and s... Read More »

Work Perks That Help Attract and Retain Employees – Cafe Quill

Work Perks That Help Attract and Retain Employees – Cafe Quill

Employee Recognition / Employee Retention / Employee Satisfaction Surveys / Employee Turnover / Finding top talent / Generations at Work / Good Places to Work / Human Resource Management / Job Satisfaction / Millennials / Surveys and Statistics / Talent Management

Employee Retention: Benefits that Attract and Retain Employees In the “old days” of work, an employee could sign on with a company in their early 20s and expect to earn a decent salary for the next 40 years before retiring on a respectable pension. These days, employment isn’t so cut and dried. Salaries, loyalty, and retirement plans range considerably from job to job. And as the following survey ... Read More »

Why Do People Act the Way They Do? | DISC Webinar

Why Do People Act the Way They Do? | DISC Webinar

Behavior Assessments / DISC Profile / DISC Training / Hiring / Human Resource Management / Talent Management

An Introduction to DISC and Behavior Assessments for Greater Success Individual behavior styles and our emotional intelligence (soft skills) have a direct impact on our interpersonal relationships in the workplace. Individuals differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants and beliefs. Our webinar will help individuals understand each oth... Read More »

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