Latest Blog Posts

  • Zappos | Creating a Great Place to Work As the economy rebounds businesses are focusing on making their organizations better places to work.  They are realizing if employees and managers are unhappy, they are going to leave.  Pay and benefits are important, but many people are choosing happiness, meaningful work and job satisfaction as the most important criteria as to whether they stay ...
  • Team Building Games and Ice Breakers for Fun Meetings Here are some team building games you can adapt and use: Source: Team Building Exercises and Ice Breakers The World’s Best Place to Work Team Building Exercise OBJECTIVES: To help participants to begin thinking and interacting as a group To illustrate when a person thinks they have nothing more to offer, when stretched, the best work or best ideas come ...
  • The Ritz Carlton Way | Customer Service Training Customer service seems to be headed in the same direction as the Titanic. Why? One reason is most Americans feel customer service jobs are beneath them and of little importance. Secondly, many organizations have eliminated the human element, replacing it with a lower-cost, impersonal conglomeration of voice mail, e-mail and online request forms. For many shortsighted service companies, it is ...
  • Baby Boomer Generation Versus Generation X and Y “Generation Y and X” Many good employees are quitting traditional organizations because the older workforce does not know how to manage them properly. I recently worked with the U.S. Army who is experiencing a severe retention problem. Highly skilled Generation X junior officers and enlisted soldiers are leaving in droves. The lure of higher paying civilian jobs is only part ...
  • Good Bosses Make Good Employees One morning at the airport, I overheard an employee talking about her new boss. ?He i?s a nice guy,? she said. ?He makes me feel good about working here.? Like many employees, this young woman is more influenced by her boss?s ?soft? skills than his technical skills. His interpersonal skills were what mattered most: including his ...
  • Success Begins with Quality Customer Service A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of customer service ...
  • Leadership Development — Crisis on the Horizon What are you doing to develop the future leaders of your organization? Fortune 1000 companies are showing a renewed interest in leadership development sparked by a shortage of rising talent who will one day fill upper management roles. The trend is examined in a recent survey, “The Rising Risk of a Double-Dip Leadership Crisis: A Pulse ...
  • Here’s Why You Should Hire a Humorous Speaker for Your Next Event How many boring meetings have you attended? Humor is one of the most valuable resources that human beings possess. It relieves stress, fosters emotional bonding, and encourages creativity. In the professional world, humor can even boost sales and productivity. Research shows that employees prefer to work in a “fun” office environment, where humor is encouraged and workers ...
  • Employee Recognition: Why It’s So Important and How to Do It Human resources firm Bersin found in a 2012 study that 87 percent of companies utilize tenure-based employee recognition programs, despite research showing these methods are outdated. Furthermore, the study concluded that tenure programs have absolutely no impact on overall employee or organization performance. The employee recognition industry is worth more than $46 billion annually, or about ...
  • 4 Steps To Resolve Recurring Dysfunction In The Workplace Transforming Differences to Strengths at Work By Sarah Turner “If it wasn’t for people, business would be easy. . .because it wouldn’t exist.” Samuel Turner At some point in our careers, we have all experienced workplace conflict. Whether it be a behavioral conflict, a values clash or a lack of self-awareness from one or all parties, conflict within ...
  • Hiring and Retention Articles Hiring and Retention Six Ways to Get Employees out of a Sophomoric Slump  Fast Company, June 2014 Talent is Top Priority for CEO’s, Overtaking Managing Risk World at Work, April 2011 A Third of Your Employees Want to Quit: Here’s How to Keep Them BNET, March 2011 Employee Retention statistics Hire & Retain the Best Partners, Spring 2011 Workplace Traits – Hiring Engaged Employees Suffolk University ...
  • Time Is Money: Top Tech Tools to Increase Company Productivity Only 52 percent of companies spend their time in a way that aligns with their strategic goals, according to a McKinsey survey of 1,500 executives from businesses of all sizes around the world. Some executives lost time by wasting too many hours online. Others got distracted by meetings, motivating their staff, or handling chronic emergencies. ...
  • How to Get a Safe, Smart BYOD Policy off the Ground You probably know that some (if not all) of your employees are using their own mobile devices at work. Sometimes it’s work-related (think quick fact-checking on their smartphone during a meeting) and sometimes it’s personal (think quick Facebook check during the same meeting). CIO calls Bring Your Own Device the “new normal,” and whether you ...
  • Employee Engagement Survey Conducting employee engagement surveys can be an extremely useful tool to understand exactly how you employees feel about their current state of employment. Large companies such as Waitrose and John Lewis produce an annual staff survey to measure how happy their employees are. This helps to get employees involved and engagement with the running of ...
  • 10 Keys for Hiring the Right People for Your Dental Office Here we go again — there’s a new hire and she has to be trained. The team meets her for the first time at the morning huddle, where directives are given to everyone to show her the ropes, introduce her around, and make sure that she understands the rules.  At the end of the week, ...
  • Fun and Easy Perks that are Sure to Motivate Employees Game rooms, complete with foosball tables and darts. Food carts delivering everything from pizzas to ice cream sandwiches. Casual dress codes that allow employees to be as comfortable as possible at work. These are just a few of the many perks that companies are offering their employees. While most employers say they value and appreciate their ...
  • Get Creative with Office Rewards and Recognition In today’s small business world, employee recognition revolves around monetary bonuses. Nothing rewards a job well done like extra cash and, while every boss should have a bonus structure in place if they can afford it, don’t underestimate the value of sentimental recognition. Sentimental recognition is a way to promote employee accomplishments that are known ...
  • Attracting the Top College Talent to Your Business Today’s top college students have high expectations about the jobs they are going to get after graduation. According to a survey conducted by Accenture, 63 percent of college graduates believe they are underemployed and need further training or schooling. More than three-quarters expected to get formal training at their jobs, but only 48 percent said ...
  • To Leave or Not to Leave: Should You Quit Your Job? About 10 million Americans earn between $40,000 and $80,000 annually, according to Pew Research data. If you’re sick of your boss, office politics or being underappreciated, maybe you’re thinking it’s time to leave your middle-class job. Leaving a position that pays the bills is a big decision, however. Some reasons to seek greener pastures are ...
  • Zappos Amazing Company Work Culture Zappos is one of my favorite places to work. They have mastered managing their with 10 key values. Here is a good video where Tony Hsieh explains the process. Find out more about Zappos and what they do to create a great place to work.