Latest Blog Posts

  • Zappos | Creating a Great Place to Work As the economy rebounds businesses are focusing on making their organizations better places to work.  They are realizing if employees and managers are unhappy, they are going to leave.  Pay and benefits are important, but many people are choosing happiness, meaningful work and job satisfaction as the most important criteria as to whether ...
  • Baby Boomer Generation Versus Generation X and Y “Generation Y and X” Many good employees are quitting traditional organizations because the older workforce does not know how to manage them properly. I recently worked with the U.S. Army who is experiencing a severe retention problem. Highly skilled Generation X junior officers and enlisted soldiers are leaving in droves. The lure of higher paying civilian jobs is ...
  • Good Bosses Make Good Employees One morning at the airport, I overheard an employee talking about her new boss. ?He i?s a nice guy,? she said. ?He makes me feel good about working here.? Like many employees, this young woman is more influenced by her boss’s soft skills than his technical skills. His interpersonal skills were what mattered most: ...
  • Developing leaders | Deloitte University Press | Global Human Capital Trends 2015 Leadership is the engine that drives successful organizations. Why are we falling behind? According to a recent Deloitte Global Human Capital Trends report: GLOBAL organizations today must navigate a “new world of work”—one that requires a dramatic change in strategies for leadership, talent, and human resources. In this new world of work, the barriers between work ...
  • Growing Gap Between Millennials and Employers The New Employee Mindset™ & What It Means for the Future As the Millennial Generation (or Gen Y) ages, they are becoming increasingly important in the workplace. They are moving into positions of responsibility and becoming more valuable to their employers. Growing Gap between Expectations and Offerings Unfortunately, there is a growing gap between Millennial expectations ...
  • 5 Tips for Raising Morale at the Office Greet each morning with a productive, optimistic workforce or a huge absenteeism rate — as an employer, the choice is yours. It’s the level of morale in your office that decides just how efficient your employees are willing to be. Addressing associate’s wants and needs, even if you can’t immediately fulfill them, goes ...
  • 10 Shocking Statistics About Employee Engagement The 2015 Deloitte Millennial Survey, Deloitte, January, 2015 2015 CEO Challenge Conference Board Report, The Conference Board, 2015 The New Rules of Engagement  The Hay Group, 2014 Predictions for 2014 – Building a Strong Talent Pipeline  Josh Bersin, December 2013 Defining Employee Engagement Wikipedia Gallup’s 2013 State of the American Workplace Report  June 2013 Gallup’s 2012 Q12 Meta-Analysis Summary Gallup’s 2012 Q12 Meta-Analysis ...
  • DISC Certification Seals DISC Certification Seals for Graduates of Chart Your Course International’s DISC Certification Program. Check to see if your name is listed on our DISC Graduates page. Our DISC training workshop helps individuals understand each other better and appreciate the unique differences each person brings to the workplace. DISC workshop participants leave the seminar energized and ready ...
  • 16 Employee Recognition Ideas That Motivate Teamwork   Employee recognition is an important element of good management.  Here are several different recognition ideas that keep people fired up and motivated at work. Only A Fool Would Work Here This Long: Alaska Sealife Center has an Employee Anniversary recognition lunch on April Fool’s Day. Everyone is invited, and they recognize employees in five-year ...
  • Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits Many chief executives and corporate boards recognize they need to alter or even drastically reshape their corporate culture, but few follow through and benefit from the successful transformation they envisioned. But a recent Chart Your Course International project led by Greg Smith and Patricio Porras not only achieved success for Riverside Auto Group ...
  • How We Can All Contemplate The Future Of The Workplace HOW WILL WE THINK ABOUT STRESS, GAINING KNOWLEDGE, AND SOFT SKILLS IN THE COMING YEARS? BY BILL J. BONNSTETTER Throughout my 30 years in the human behavioral assessment industry, I’ve spent countless hours researching soft skills and behavioral styles, motivators, and emotional intelligence—some of the things that makes individuals unique. It’s become clear to me just ...
  • Building the Tallest Tower Team Building Exercise This is great team building exercise that is suitable for teenagers in class rooms to adults in workplace settings.  I have used this exercise in dozens of team building workshops I have conducted over the years. This exercise encourages creative problem solving through teamwork. Directions: Divide everyone into groups of 4 to 8 people. The goal of ...
  • The Secret of Employee Motivation Without the Carrots and Sticks The needs, drives and wants of each individual are what motivate behavior. This means that needs, drives and wants are what activate, direct and sustain behavior in each individual. Although we can generalize about the kinds of needs that motivate behavior, we find an individual’s motivating factors more difficult to understand. The team leader ...
  • Success Begins with Quality Customer Service A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of ...
  • Leadership Development — Crisis on the Horizon What are you doing to develop the future leaders of your organization? Fortune 1000 companies are showing a renewed interest in leadership development sparked by a shortage of rising talent who will one day fill upper management roles. The trend is examined in a recent survey, “The Rising Risk of a Double-Dip Leadership Crisis: ...
  • Here’s Why You Should Hire a Humorous Speaker for Your Next Event How many boring meetings have you attended? Humor is one of the most valuable resources that human beings possess. It relieves stress, fosters emotional bonding, and encourages creativity. In the professional world, humor can even boost sales and productivity. Research shows that employees prefer to work in a “fun” office environment, where humor is encouraged ...
  • Employee Recognition: Why It’s So Important and How to Do It Human resources firm Bersin found in a 2012 study that 87 percent of companies utilize tenure-based employee recognition programs, despite research showing these methods are outdated. Furthermore, the study concluded that tenure programs have absolutely no impact on overall employee or organization performance. The employee recognition industry is worth more than $46 billion annually, ...
  • 4 Steps To Resolve Recurring Dysfunction In The Workplace Transforming Differences to Strengths at Work By Sarah Turner “If it wasn’t for people, business would be easy. . .because it wouldn’t exist.” Samuel Turner At some point in our careers, we have all experienced workplace conflict. Whether it be a behavioral conflict, a values clash or a lack of self-awareness from one or all parties, ...