Latest Blog Posts

  • Zappos | Creating a Great Place to Work As the economy rebounds businesses are focusing on making their organizations better places to work.  They are realizing if employees and managers are unhappy, they are going to leave.  Pay and benefits are important, but many people are choosing happiness, meaningful work and job satisfaction as the most important criteria as to whether ...
  • Team Building Games and Ice Breakers for Fun Meetings Here are some team building games you can adapt and use: Source: Team Building Exercises and Ice Breakers The World’s Best Place to Work Team Building Exercise OBJECTIVES: To help participants to begin thinking and interacting as a group To illustrate when a person thinks they have nothing more to offer, when stretched, the best work or best ...
  • The Ritz Carlton Way | Customer Service Training Customer service seems to be headed in the same direction as the Titanic. Why? One reason is most Americans feel customer service jobs are beneath them and of little importance. Secondly, many organizations have eliminated the human element, replacing it with a lower-cost, impersonal conglomeration of voice mail, e-mail and online request forms. For many shortsighted service companies, ...
  • Baby Boomer Generation Versus Generation X and Y “Generation Y and X” Many good employees are quitting traditional organizations because the older workforce does not know how to manage them properly. I recently worked with the U.S. Army who is experiencing a severe retention problem. Highly skilled Generation X junior officers and enlisted soldiers are leaving in droves. The lure of higher paying civilian jobs is ...
  • Good Bosses Make Good Employees One morning at the airport, I overheard an employee talking about her new boss. “He i’s a nice guy,” she said. “He makes me feel good about working here.” Like many employees, this young woman is more influenced by her boss’s “soft” skills than his technical skills. His interpersonal skills were what mattered most: ...
  • Attracting the Top College Talent to Your Business Today’s top college students have high expectations about the jobs they are going to get after graduation. According to a survey conducted by Accenture, 63 percent of college graduates believe they are underemployed and need further training or schooling. More than three-quarters expected to get formal training at their jobs, but only 48 ...
  • To Leave or Not to Leave: Should You Quit Your Job? About 10 million Americans earn between $40,000 and $80,000 annually, according to Pew Research data. If you’re sick of your boss, office politics or being underappreciated, maybe you’re thinking it’s time to leave your middle-class job. Leaving a position that pays the bills is a big decision, however. Some reasons to seek greener ...
  • Zappos Amazing Company Work Culture Zappos is one of my favorite places to work. They have mastered managing their with 10 key values. Here is a good video where Tony Hsieh explains the process. Find out more about Zappos and what they do to create a great place to work.
  • Engaging Millennial Employees Attracting, retaining and engaging the millennial workforce is far different than my generation.  The rules have changed.  What motivated me and my generation is a million miles apart from this younger and more diverse group of men and women. My friends from Networkforgood.org have put together an excellent EGuide called, Engaging Millennial Employees: Recruit and ...
  • Skills Shortages Worsening Herman Trend Alert: Skills Shortages Worsening With the forecasts of doom and gloom in so many places around the world, we would expect companies to delay hiring new employees and that the skills shortages might be lessening. Fortunately for candidates, many companies worldwide are hiring and unfortunately for employers, the shortages of skilled workers ...
  • 5 Tips for Raising Morale at the Office Greet each morning with a productive, optimistic workforce or a huge absenteeism rate — as an employer, the choice is yours. It’s the level of morale in your office that decides just how efficient your employees are willing to be. Addressing associate’s wants and needs, even if you can’t immediately fulfill them, goes ...
  • When Employees Become Disengaged – TTI Success Insights Employee Engagement: A Key Ingredient for Personal Motivation and Business Success By Amber Walz Do you know for certain that all of your employees are “engaged employees?” The benefit of having engaged employees is that they are fully involved in and enthusiastic about their work, and they will act in a way that furthers ...
  • Malcolm Baldrige Program Seeks Examiners for 2014 Board December 2, 2013 Contact: Examiner Application Help Center The Baldrige Performance Excellence Program is seeking applicants for the Malcolm Baldrige National Quality Award Board of Examiners for the 2014 Award cycle. Serving as an examiner is an opportunity for personal and professional development and growth. It is an opportunity to work as part of a diverse ...
  • How to Encourage Employee Loyalty & Retain Good Workers A recent Gallup poll found that more than three-quarters of workers around the world are either “not engaged” or “actively disengaged” while at work. The poll’s findings indicate that a significant percentage of not engaged employees either lack motivation at work or aren’t interested in going above and beyond to meet company goals. ...
  • Why Are 2013 Graduates Considered Unprepared? By Ashley Bowers College Graduates Not Ready for the Workforce? While the National Center for Education Statistics is projecting nearly 1.8 million students to be graduating with bachelor’s degrees this month, a study by Adecco Staffing found that 58% of hiring managers are not planning to hire any of these new grads. Meanwhile, of the ...
  • Entitled Millennials? – The Network for Good Entitled Millennials? By Allison McGuire If you’re in the world of employee engagement, you may already know that many Millennials are unhappy in their jobs. What you may not know is the source of this unhappiness and more importantly, what you can do about it. While some of the day-to-day may be boring, tasks menial, and reporting ...
  • Assessments and the Law ASSESSMENTS AND THE LAW – ARE YOU AWARE OF WHAT YOU DON’T KNOW? The ever-changing landscape of employment law is complex enough when working within your area of expertise. The scary thing is what you don’t know. How can you trust an assessment provider to help you stay compliant when the laws, and sometimes ...
  • Global survey reveals staggering results on job satisfaction Are People Happy at Work?  Does It Really Matter? Here is some powerful information I found on the HITC Business website about job satisfaction Work is a real drag. With nearly half of the world’s employed population unhappy in their jobs one can’t help but wonder: What ever happened to job satisfaction? According to staffing agency Kelly Services’ ...
  • Emotions of Normal People | William Moulton Marston | DISC Theory While most understand how the theory works now, in today’s world, true DISC experts understand where the original DISC came from. Those with the most advanced grasp of DISC have taken the time to study the foundation built by its inventor, William Moulton Marston (1893-1947). Marston, was a psychologist, a lawyer and a ...
  • DISC Behavior Report Our DISC Personalized Report Delivers Important Information The DISC assessment immediately produces a personalized report with valuable information unique to the respondent’s behavior including: • General Characteristics – The individual’s preferred work style based on natural behavior • Value to the Organization – The individual’s contributing behaviors • Checklist for Communicating – How others can effectively communicate ...