Latest Blog Posts

  • Zappos | Creating a Great Place to Work As the economy rebounds businesses are focusing on making their organizations better places to work.  They are realizing if employees and managers are unhappy, they are going to leave.  Pay and benefits are important, but many people are choosing happiness, meaningful work and job satisfaction as the most important criteria as to whether they stay ...
  • Team Building Games and Ice Breakers for Fun Meetings Here are some team building games you can adapt and use: Source: Team Building Exercises and Ice Breakers The World’s Best Place to Work Team Building Exercise OBJECTIVES: To help participants to begin thinking and interacting as a group To illustrate when a person thinks they have nothing more to offer, when stretched, the best work or best ideas come ...
  • The Ritz Carlton Way | Customer Service Training Customer service seems to be headed in the same direction as the Titanic. Why? One reason is most Americans feel customer service jobs are beneath them and of little importance. Secondly, many organizations have eliminated the human element, replacing it with a lower-cost, impersonal conglomeration of voice mail, e-mail and online request forms. For many shortsighted service companies, it is ...
  • Baby Boomer Generation Versus Generation X and Y “Generation Y and X” Many good employees are quitting traditional organizations because the older workforce does not know how to manage them properly. I recently worked with the U.S. Army who is experiencing a severe retention problem. Highly skilled Generation X junior officers and enlisted soldiers are leaving in droves. The lure of higher paying civilian jobs is only part ...
  • Good Bosses Make Good Employees One morning at the airport, I overheard an employee talking about her new boss. ?He i?s a nice guy,? she said. ?He makes me feel good about working here.? Like many employees, this young woman is more influenced by her boss?s ?soft? skills than his technical skills. His interpersonal skills were what mattered most: including his ...
  • 10 Keys for Hiring the Right People for Your Dental Office Here we go again — there’s a new hire and she has to be trained. The team meets her for the first time at the morning huddle, where directives are given to everyone to show her the ropes, introduce her around, and make sure that she understands the rules.  At the end of the week, ...
  • Fun and Easy Perks that are Sure to Motivate Employees Game rooms, complete with foosball tables and darts. Food carts delivering everything from pizzas to ice cream sandwiches. Casual dress codes that allow employees to be as comfortable as possible at work. These are just a few of the many perks that companies are offering their employees. While most employers say they value and appreciate their ...
  • Get Creative with Office Rewards and Recognition In today’s small business world, employee recognition revolves around monetary bonuses. Nothing rewards a job well done like extra cash and, while every boss should have a bonus structure in place if they can afford it, don’t underestimate the value of sentimental recognition. Sentimental recognition is a way to promote employee accomplishments that are known ...
  • Attracting the Top College Talent to Your Business Today’s top college students have high expectations about the jobs they are going to get after graduation. According to a survey conducted by Accenture, 63 percent of college graduates believe they are underemployed and need further training or schooling. More than three-quarters expected to get formal training at their jobs, but only 48 percent said ...
  • To Leave or Not to Leave: Should You Quit Your Job? About 10 million Americans earn between $40,000 and $80,000 annually, according to Pew Research data. If you’re sick of your boss, office politics or being underappreciated, maybe you’re thinking it’s time to leave your middle-class job. Leaving a position that pays the bills is a big decision, however. Some reasons to seek greener pastures are ...
  • Zappos Amazing Company Work Culture Zappos is one of my favorite places to work. They have mastered managing their with 10 key values. Here is a good video where Tony Hsieh explains the process. Find out more about Zappos and what they do to create a great place to work.
  • Engaging Millennial Employees Attracting, retaining and engaging the millennial workforce is far different than my generation.  The rules have changed.  What motivated me and my generation is a million miles apart from this younger and more diverse group of men and women. My friends from Networkforgood.org have put together an excellent EGuide called, Engaging Millennial Employees: Recruit and Retain Top ...
  • Skills Shortages Worsening Herman Trend Alert: Skills Shortages Worsening With the forecasts of doom and gloom in so many places around the world, we would expect companies to delay hiring new employees and that the skills shortages might be lessening. Fortunately for candidates, many companies worldwide are hiring and unfortunately for employers, the shortages of skilled workers are costing ...
  • 5 Tips for Raising Morale at the Office Greet each morning with a productive, optimistic workforce or a huge absenteeism rate — as an employer, the choice is yours. It’s the level of morale in your office that decides just how efficient your employees are willing to be. Addressing associate’s wants and needs, even if you can’t immediately fulfill them, goes a long ...
  • When Employees Become Disengaged – TTI Success Insights Employee Engagement: A Key Ingredient for Personal Motivation and Business Success By Amber Walz Do you know for certain that all of your employees are “engaged employees?” The benefit of having engaged employees is that they are fully involved in and enthusiastic about their work, and they will act in a way that furthers company interests. ...
  • Malcolm Baldrige Program Seeks Examiners for 2014 Board December 2, 2013 Contact: Examiner Application Help Center The Baldrige Performance Excellence Program is seeking applicants for the Malcolm Baldrige National Quality Award Board of Examiners for the 2014 Award cycle. Serving as an examiner is an opportunity for personal and professional development and growth. It is an opportunity to work as part of a diverse team of ...
  • How to Encourage Employee Loyalty & Retain Good Workers A recent Gallup poll found that more than three-quarters of workers around the world are either “not engaged” or “actively disengaged” while at work. The poll’s findings indicate that a significant percentage of not engaged employees either lack motivation at work or aren’t interested in going above and beyond to meet company goals. The percentage ...
  • Why Are 2013 Graduates Considered Unprepared? By Ashley Bowers College Graduates Not Ready for the Workforce? While the National Center for Education Statistics is projecting nearly 1.8 million students to be graduating with bachelor’s degrees this month, a study by Adecco Staffing found that 58% of hiring managers are not planning to hire any of these new grads. Meanwhile, of the hiring managers ...
  • Entitled Millennials? – The Network for Good Entitled Millennials? By Allison McGuire If you’re in the world of employee engagement, you may already know that many Millennials are unhappy in their jobs. What you may not know is the source of this unhappiness and more importantly, what you can do about it. While some of the day-to-day may be boring, tasks menial, and reporting tedious, most ...
  • Assessments and the Law ASSESSMENTS AND THE LAW – ARE YOU AWARE OF WHAT YOU DON’T KNOW? The ever-changing landscape of employment law is complex enough when working within your area of expertise. The scary thing is what you don’t know. How can you trust an assessment provider to help you stay compliant when the laws, and sometimes more importantly ...