Managing
Complaints
Course
Description
Managing Complaints is one of the courses included in our Supervision Series. It focuses on interpersonal
skills, emphasizing communication and improvement of management skills
by using behavior modeling. For maximum benefit, it is recommended that
learners first experience the two foundation modules,
Essential Skills of Leadership
and Essential Skills of
Communicating prior to taking this course. The audiences for
this course are team leaders, supervisors, and first-line managers.
As the leaders on the front line,
managers and team leaders are often the first to hear team member
complaints. And though sometimes they may seem unimportant, each
complaint should be addressed and resolved. This module shows how to
resolve simple complaints and identify the hidden agendas that so often
underlie the chronic grievances.
More
information.