Gregory P. Smith

What is a negative employee? They are people with poisonous attitudes and behavior patterns who negatively influence the people around them. Negative workers come is various shapes and sizes. Sometimes they spread rumors, gossip about coworkers or bad mouth their superiors to their faces and behind their backs. Basically they are unhappy people who resist the positive efforts of others.

Managers often hesitate to terminate them if they are productive or have special skills/experience. Sometimes managers do not understand the amount of stress a negative employee creates. It may be hard to accept that a negative employee who did a good job did so at the expense of the productivity of others. Yet ignoring or tolerating the problems and atmosphere they create can easily and quickly result in dissatisfaction among other employees.

$5.00

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Here is an online course available to you. . .

 

Managing Complaints

Course Description

Managing Complaints is one of the courses included in our Supervision Series. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers.

As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem unimportant, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the hidden agendas that so often underlie the chronic grievances.

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