Gregory P. Smith
What is a negative employee? They are people with poisonous attitudes
and behavior patterns who negatively influence the people around them.
Negative workers come is various shapes and sizes. Sometimes they spread
rumors, gossip about coworkers or bad mouth their superiors to their faces
and behind their backs. Basically they are unhappy people who resist the
positive efforts of others.
Managers often hesitate to terminate them if they are productive or
have special skills/experience. Sometimes managers do not understand the
amount of stress a negative employee creates. It may be hard to accept
that a negative employee who did a good job did so at the expense of the
productivity of others. Yet ignoring or tolerating the problems and
atmosphere they create can easily and quickly result in dissatisfaction
among other employees.
What can a supervisor/manager do when faced with this unpleasant
situation?
First, analyze the situation. . .continued
9 steps included in this report.
The rest of this report is available for $5.00
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$5.00 |
Here is an online course available to you. . .
Managing
Complaints
Course
Description
Managing Complaints is one of the courses included in our Supervision Series. It focuses on interpersonal
skills, emphasizing communication and improvement of management skills
by using behavior modeling. For maximum benefit, it is recommended that
learners first experience the two foundation modules,
Essential Skills of Leadership
and Essential Skills of
Communicating prior to taking this course. The audiences for
this course are team leaders, supervisors, and first-line managers.
As the leaders on the front line,
managers and team leaders are often the first to hear team member
complaints. And though sometimes they may seem unimportant, each
complaint should be addressed and resolved. This module shows how to
resolve simple complaints and identify the hidden agendas that so often
underlie the chronic grievances.
More
information.
