New Releases

• Are You a Tyrant?  American Express

• Having a Business Mind-Rockdale Citizen

• Worker Shortages Becoming a Crisis

• Hire the Best, Avoid the Rest--Tower Times

• Managing Talent and Driving High Performance

Additional Resources

• Back Issues of the Navigator Newsletter

• Pre-Employment and Managerial Assessments

• Improve Service with Service First Training Videos

• Take our Worklife Survey

• Other Surveys Available Here

Case Studies/White Papers

• LaRosa's Company: Putting People First

• Interstate Battery Company: God, Family & Race Cars

• Visit Our Learning Library for more information and solutions. . .

Articles

Please observe reprint rights below before downloading these articles-Thanks!

 

Leadership/Management

• Leaders Energize and Engage the Workforce

• Are You a Manager or a Leader? Leadership Skills Needed More Than Ever Before

• Mistrust: A Bigger Problem Than Ever Before

• The Impact of Sept 11 on the Workplace

• How to Lead Your Employees During a Crisis

• The Importance of a Good Mentor

• GEN Benjamin O. Davis (Ret)-Tuskegee Aviator

• What Is "Gladiator Leadership?"

• How to Delegate and Save Yourself Time

• Here Today, Gone Tomorrow: Reducing Absenteeism at Work

• Leadership Provides Purpose, Direction & Takes Action

• Managing Negative Employees and Other Energy Suckers
• How to Manage Conflict
• Stomping Ants or Making Hippos Fly: The Art of Managing Your Time and Your Life
• Sinking of the Titanic: An Analogy of Leadership that Failed
• Saving Pvt. Ryan: Leadership Lessons for War and Peace
• Building Trust: A Key Element in Worker Productivity
• Innovative Leadership Assessment
• Beatitudes of Leadership
• Keeping Good Employees Means Having Good Managers
• Take Our Leadership Assessment

Talent Management/Organizational Development

• Transforming Workers to Winners: Creating the High Performance Organization 
• Flexible Work Arrangements Promote Productivity
• Visit Our Learning Library for more information and solutions. . .

Managing Gen X, Y and the Baby Boomer Generations

• Baby Boomer Versus Generation X:

• Complaints and Comments from Gen X & Baby Boomers

• How to Manage Generation X Employees

• Recruiting and Retaining Gen X & Y Employees

• Here Today, Gone Tomorrow: Reducing Absenteeism at Work

• Visit Our Learning Library for more information and solutions. . .

Retention

• Top-Ten Reasons People Quit Their Jobs

• Hannibal Lecter is Coming to the Company Picnic

• Older Workers Face Dilemma

• How to Compete in the War for Talent

• Keeping Entry Level Workers

• Workforce Retention Survey

• Building a Productive Workforce

• How to Make Work More Fun & Productive

• Happy Employees Make Productive Employees

• Here Today, Gone Tomorrow: Reducing Absenteeism at Work

• How to Set Up an Incentive Program to Improve Morale, Sales and Retention

• Visit Our Learning Library for more information and solutions. . .

Hiring & Recruitment

• Tips on Finding Workers

• 350 Great Interviewing Questions

• How to Attract, Keep & Motivate Your Workforce

• Don't Hire a Dud!--Hiring the Wrong Person Spells Financial Disaster

• The Costs of Bad Hiring Decisions

• Hire the Best and Forget the Rest

• Avoid Bad Hiring Decisions and Hire the Right People the First Time

• Five Tips for Beating the Labor Shortage

• Improve Your Interviewing Techniques

Employee Motivation

• Peer Recognition Programs Make Manager’s Job Easy

• Awards and Recognition Resource List

• Recognize, Reward & Reinforce the Right Behavior

• People Need to Feel Appreciated

• Over 230 ideas and tips to reward, motivate and energize

• How to Manage Negative Employees and Other Energy Suckers

• Visit Our Learning Library for more information and solutions. . .

SUPERVISOR’S PASSPORT TO SUCCESS A Quick & Easy Reference Guide for Managing People Click Here! Finally! A guidebook to simplify your work day and improve you ability to manage others quickly and easily!

 

Communication & Personal Improvement

• Using Assessments to Develop Managers and Others for Professional and Personal Growth

• Mushroom Management: Don’t Keep Your Workforce in the Dark

• 10 Tips for Finding the Right Professional Speaker

• Manage Stress Before It Manages You

• Keeping Your Attitudes Positive

• How to Manage Your Time-Audio

Improve Productivity & How to Cut Costs

• Cutting Costs and Capturing New Ideas

• Employee Suggestion Programs Save Money

Customer Service Management

• Margaritas or Lemonade? Great Customer Service is About Small Details

• Flying Above Mediocrity: Singapore International Airlines

• Innovative Ways to Make More Money by Building Customer Relationships

• Customer Service Training Videos

• The Battle Ground for Good Customer Service
• Create An E-SERVICE Culture

Business Growth Strategies

• How to Get the Attention of the Media-Marilyn Mobley

• Using the Internet to Grow Your Business and Make More Money While You Sleep

• How to Pick a Shopping Cart System for Sales on the Internet

• How to Get Top-10 Search Engine Rankings

Member Only Articles

• Employee Benefits Drive High Retention

• How Nucor Steel Rewards Performance and Productivity

• How to Manage for Top Performance

• Leadership is About Creating Jobs with Meaning and Purpose
• Another Super Store Brings a Super Disappointment
• "Absenteeism is Killing Me!"

• Keep Your Best Employees From Quitting

• Communication Tips For Today’s Technology
• Solving Crime Using Common Sense and Process Management

• Reacting To and Handling Stress In Your Life (Comes with stress test scale assessment, 1920 words, 4 pages)

• Eight Things Managers Need to Do the First 90 Days on the Job

• War on Meetings: Seven Steps for Effective Meeting Management
• Organizational Assessment-High Performance Organization
• How to Run a "Vampire Extermination Expedition"
• Workbook-"Supervisory Skills for Superior Performance"
• Transforming Workers to Winners
• SHRM Newsletter