Many people view
a problem as a deviation from an expected outcome – results are wrong,
procedures were faulty, or some other aspect of the project is not
successful.
In the workplace, solving problems is not only addressing issues and
problems as they arise but also involves looking at the way things are
currently being done to find better ways of doing them. The major
problem encountered in solving problems occurs when the root cause is
not properly defined or identified. In the rush to finish a project,
people often jump to conclusions and take action on the first solution
that appears when most times there are multiple solutions. Determining
the best solution requires a problem solving process.
Solving Workplace Problems provides an effective approach and the tools
necessary for improving current processes that organizations use to
solve organizational problems. Through structured activities,
participants learn how to identify the problem, identify the cause,
select the best solution, implement the solution, and determine what
feedback and follow-up will be required.
Program Description
Solving Workplace Problems teaches managers a five-step process that
combines a variety of methods to provide an effective approach to
solving simple to complex organizational problems. Each step of the
process is explained in detail. Participants have the opportunity to be
involved in group discussions, apply the process learned using a case
study, and finally apply the solution to their own problem. Managers
leave the workshop with implementation tools, forms, and additional
resources to help them apply the skills learned back on the job.
After completing this course, participants will be able to:
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Follow an orderly, step-by-step problem-solving process
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Write a problem statement that clearly defines the workplace problem.
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Assess the context of the problem.
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Analyze and identify the root cause(s) of the problem.
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Involve team members in evaluation of root cause(s) and a possible
solution.
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Create plans to implement the solution.
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Get agreement and support for implementation.
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Courses are approximately 3-4 hours in length
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Each course can
be retaken and is available online for up to 12 months
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Downloadable course completion
certificate provided
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Available 24/7 for initial learning or just-in-time skill
refreshment
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Full bookmarking
capability so you
can start and stop at anytime
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Features a high degree of interactivity that engages
adult learners
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Each
course contains interactive exercises and simulations and
assessment tools
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Includes a pre and post test so it's
easy to measure knowledge acquisition
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Self-awareness
inventories
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Skill practice
sessions connect the
skill points to
realistic business
challenges
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Online courses can be blended
to include a workbook
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Administrative tracking mechanism to view student progress
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Onsite licensing for larger organizations
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Free online course
preview
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Contact us for more
information
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Take this online course for $49
Solving
Workplace Problems
Facilitator Guide
