Resolving Conflicts
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Course
Description
Resolving Conflicts is one of the courses included in Vital
Learning Corporation's Supervision Series. It focuses on interpersonal
skills, emphasizing communication and improvement of management skills
by using behavior modeling. For maximum benefit, it is recommended that
learners first experience the two foundation modules,
Essential Skills of Leadership
and Essential Skills of
Communicating prior to taking this course. The audiences for
this course are team leaders, supervisors, and first-line managers.
Resolving Conflicts helps managers manage conflict and develop skills to
identify the source of team member conflicts. Using effective
communication and management techniques, managers can help individuals
understand another point of view and move beyond the conflict.
Course Objectives
When you have completed the
Resolving Conflicts course,
you will be able to conduct a successful meeting with a team member to
coach them on how to perform a job, task, or skill by:
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Distinguishing
between the two major sources of team member conflicts: personality
clashes and work structure problems.
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How to manage
conflict
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Being aware of the
positive and negative impacts of conflicts.
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Accepting conflict
as an inevitable part of all work situations, one that must be dealt
with, not ignored.
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Establishing a
cooperative atmosphere to resolve conflicts when they arise.
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Helping individuals
involved in conflicts understand each other's point of view.
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Leading them to
agree on the facts and a solution.
E-Learning Course Features
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Courses are approximately 3-4 hours in length
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Each course can
be retaken and is available online for up to 12 months
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Downloadable course completion
certificate provided
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Available 24/7 for initial learning or just-in-time skill
refreshment
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Full bookmarking
capability so you
can start and stop at anytime
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Features a high degree of interactivity that engages
adult learners
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Each
course contains interactive exercises and simulations and
assessment tools
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Includes a pre and post test so it's
easy to measure knowledge acquisition
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Self-awareness
inventories
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Skill practice
sessions connect the
skill points to
realistic business
challenges
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Online courses can be blended
to include a workbook
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Administrative tracking mechanism to view student progress
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Onsite licensing for larger organizations
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Free online course
preview
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Contact us for more
information
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Take this online course for $49
Facilitator Training Kit Includes:
Facilitator Guide
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DVD
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Word by Word Script
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Pre and Post Tests
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PowerPoint
Slides
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Reading
Lists
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Internet
Bridge
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Memory Card
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Test Answers
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Certificate of Completion
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Program Evaluation
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Self-Assessment Worksheet
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Action Plan Worksheets
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Announcement
Letters
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Preview the instructor Facilitator Kit and video segments
DVD Video
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Introduction
followed by a scenario displaying positive use of the skills
discussed in the program
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Video
segments focusing on modeling positive behaviors for skill practices
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4-6
Vignettes--Includes both Professional
and Industrial versions
Participant Workbook
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Approximately 90 pages
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Exercises, forms, skill practice aids, and a video synopsis.
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Job Aids section with tools and resources for applying the skills
learned.
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Memory Jogger Card providing a handy reminder of the workshop’s skill
points.
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