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Complete, Self-Contained Customer Service Training Program


 

Providing Performance Feedback

Take this online course for $49

Instructor Facilitator Kit

Course Description

Providing Performance Feedback is one of the courses included in Vital Learning Corporation's Supervision Series. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers.

Providing Performance Feedback shows the way evaluation is done by the experts. First, relevant performance standards are established. Then the team member's own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member.

Course Objectives

When you have completed the Providing Performance Feedback course, you will be able to conduct a successful meeting with a team member to coach them on how to perform a job, task, or skill by:

  • Basing assessments on facts and behavior.
  • Assess performance.
  • Using positive performance feedback to encourage self-motivation of team members.
  • Gaining team member participation in assessment.
  • Gaining team member agreement with the assessment.
  • Gaining team member commitment to the change needed to improve the performance.

 

Online Courses

  • Classes are 1-3 hours in length

  • Customized online campus for organization-wide training program

  • Features a high degree of interactivity that engages adult learners

  • Each course contains interactive exercises and simulations, and assessment tools, including a pre and post test so that it's easy to measure knowledge acquisition

  • Online courses can be used stand-alone or as part of a blended learning solution with a workbook

  • Each course is available for up to 12 months

  • Course completion certificate provided

  • Administrative tracking mechanism to view student progress

  • Onsite licensing for larger organizations

  • Free online course preview for Training Directors

  • Take this online course for $49

College credit available from the University of Phoenix for an addition fee.

 

University of Phoenix

 

Facilitator Training Kit Includes:

Facilitator Guide

  • DVD

  • Word by Word Script

  • Pre and Post Tests

  • PowerPoint Slides

  • Reading Lists

  • Internet Bridge

  • Memory Card

  • Test Answers

  • Certificate of Completion

  • Program Evaluation

  • Self-Assessment Worksheet

  • Action Plan Worksheets

  • Announcement Letters

  • Preview the instructor Facilitator Kit and video segments

DVD Video

  • Introduction followed by a scenario displaying positive use of the skills discussed in the program

  • Video segments focusing on modeling positive behaviors for skill practices

  • 4-6 Vignettes--Includes both Professional and Industrial versionscoaching job skills

Participant Workbook

  • Approximately 90 pages

  • Exercises, forms, skill practice aids, and a video synopsis.

  • Job Aids section with tools and resources for applying the skills learned.

  • Memory Jogger Card providing a handy reminder of the workshop’s skill points.

Ordering Information

Available Training Courses:

Leadership

Essential Skills of Leadership

Essential Skills of Communicating

Developing Performance Goals & Standards

Providing Performance Feedback

Improving Individual & Team Performance:

Managing Complaints

Improving Work Habits

Effective Discipline

Resolving Conflicts

Coaching Job Skills

Personal Leadership Power:

Delegating

Supporting Change

Communicating Up

Professionalism in the Office

Diversity Awareness

 

Motivating Others

 

Customer Service

 

Dealing with Difficult Customers

Delivering Customer Focused Service

 

Service First Video Library

 

Healthcare Service

 

Talent Management

 
Retaining Winning Talent Facilitator Kit

 

Hiring Winning Talent

 


 

 

employee suggestion program, employee suggestions

 

 

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