Communicating
Up
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Course Description
Communicating Up
is one of the courses included in Vital Learning Corporation's
Supervision Series. It focuses on interpersonal skills, emphasizing
communication and improvement of management skills by using behavior
modeling. For maximum benefit, it is recommended that learners first
experience the two foundation modules, Essential Skills of
Leadership and Essential Skills of Communicating prior to
taking this course. The audiences for this course are team leaders,
supervisors, and first-line managers.
Most managers and team
leaders realize the importance of upward communication, but few accept
the responsibility for the quality and effectiveness of communicating
with their own managers. Managers and team leaders will learn how to
frame communication so that a desired result is achieved.
Course Objectives
When you have completed
the Communicating Up course, you will be able to conduct a
successful meeting with a team member to coach them on how to perform a
job, task, or skill by:
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Understanding the
importance of framing all communication with your manager in terms
of his/her self-interest.
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Entering meetings
with your manager armed with a well-thought-out and clearly stated
objective.
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Clearly linking
your objective with facts that support plans and goals.
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Working with your
manager to uncover any questions or reservations he/she may have
concerning your message.
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Moving
conversations toward agreement using questions that focus on
benefits to be gained when your objective is reached.
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Clearly and
concisely restating the decisions that result from communicating
with our manager and insure that those decisions are mutually
understood.
E-Learning Course Features
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Courses are approximately 3-4 hours in length
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Each course can
be retaken and is available online for up to 12 months
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Downloadable course completion
certificate provided
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Available 24/7 for initial learning or just-in-time skill
refreshment
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Full bookmarking
capability so you
can start and stop at anytime
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Features a high degree of interactivity that engages
adult learners
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Each
course contains interactive exercises and simulations and
assessment tools
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Includes a pre and post test so it's
easy to measure knowledge acquisition
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Self-awareness
inventories
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Skill practice
sessions connect the
skill points to
realistic business
challenges
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Online courses can be blended
to include a workbook
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Administrative tracking mechanism to view student progress
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Onsite licensing for larger organizations
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Free online course
preview
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Contact us for more
information
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Take this online course for $49
Facilitator Training Kit Includes:
Facilitator Guide
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DVD
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Word by Word Script
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Pre and Post Tests
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PowerPoint
Slides
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Reading
Lists
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Internet
Bridge
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Memory Card
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Test Answers
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Certificate of Completion
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Program Evaluation
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Self-Assessment Worksheet
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Action Plan Worksheets
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Announcement
Letters
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Preview the instructor Facilitator Kit and video segments
DVD Video
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Introduction
followed by a scenario displaying positive use of the skills
discussed in the program
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Video
segments focusing on modeling positive behaviors for skill practices
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4-6
Vignettes--Includes both Professional
and Industrial versions
Participant Workbook
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Approximately 90 pages
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Exercises, forms, skill practice aids, and a video synopsis.
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Job Aids section with tools and resources for applying the skills
learned.
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Memory Jogger Card providing a handy reminder of the workshop’s skill
points.
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