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Complete, Self-Contained Customer Service Training Program


 

Essential Skills of Leadership

Take this online course for $49

Instructor Facilitator Kit

Course Description

Essential Skills of Leadership is one of two foundation courses in the Vital Learning Corporation Supervision Series, which help to develop skills that are basic to all the other courses in the series. Learners acquire these skills through a variety of exercises and skill building techniques. The audience for this course consists of team leaders, supervisors, and first-line managers.

Essential Skills of Leadership is the first step to developing successful managers. By focusing on three critical management skills, the program establishes a methodology for productive interactions between team members and team leaders. Essential Skills of Leadership helps experienced managers, new managers, and aspiring managers refocus on the basics - the skills required to manage the individual while also leading the team.

Course Objectives

Like the team leader in the video, when you have completed the Essential Skills of Leadership course, you will be able to:

  • Deal with your team members on a day-to-day basis in such a way as to maintain and enhance their self-esteem.

  • Base your discussions about performance and work habits on your team member’s behaviors rather than on their personalities or attitudes.

  • Involve your team members in goal setting, solving problems, and making decisions.


Online Courses

  • Classes are 1-3 hours in length

  • Customized online campus for organization-wide training program

  • Features a high degree of interactivity that engages adult learners

  • Each course contains interactive exercises and simulations, and assessment tools, including a pre and post test so that it's easy to measure knowledge acquisition

  • Online courses can be used stand-alone or as part of a blended learning solution with a workbook

  • Each course is available for up to 12 months

  • Course completion certificate provided

  • Administrative tracking mechanism to view student progress

  • Onsite licensing for larger organizations

  • Free online course preview for Training Directors

  • Take this online course for $49

College credit available from the University of Phoenix for an addition fee.

 

University of Phoenix

 

Facilitator Training Kit Includes:

Facilitator Guide

  • DVD

  • Word by Word Script

  • Pre and Post Tests

  • PowerPoint Slides

  • Reading Lists

  • Internet Bridge

  • Memory Card

  • Test Answers

  • Certificate of Completion

  • Program Evaluation

  • Self-Assessment Worksheet

  • Action Plan Worksheets

  • Announcement Letters

  • Preview the instructor Facilitator Kit and video segments

DVD Video

  • Introduction followed by a scenario displaying positive use of the skills discussed in the program

  • Video segments focusing on modeling positive behaviors for skill practices

  • 4-6 Vignettes--Includes both Professional and Industrial versionscoaching job skills

Participant Workbook

  • Approximately 90 pages

  • Exercises, forms, skill practice aids, and a video synopsis.

  • Job Aids section with tools and resources for applying the skills learned.

  • Memory Jogger Card providing a handy reminder of the workshop’s skill points.

Ordering Information

Available Training Courses:

Leadership

Essential Skills of Leadership

Essential Skills of Communicating

Developing Performance Goals & Standards

Providing Performance Feedback

Improving Individual & Team Performance:

Managing Complaints

Improving Work Habits

Effective Discipline

Resolving Conflicts

Coaching Job Skills

Personal Leadership Power:

Delegating

Supporting Change

Communicating Up

Professionalism in the Office

Diversity Awareness

 

Motivating Others

 

Customer Service

 

Dealing with Difficult Customers

Delivering Customer Focused Service

 

Service First Video Library

 

Healthcare Service

 

Talent Management

 
Retaining Winning Talent Facilitator Kit

 

Hiring Winning Talent

 


 

 

employee suggestion program, employee suggestions

 

 

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