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Customer Care for Supermarkets

Feelings: Customer Care is specifically tailored to the Supermarket industry

Also available in Spanish.

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Spanish Version

FEELINGS achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee's self-worth and improving communications and cooperation with other employees.

Many employee training programs are dull, technical, sophisticated and boring. Keeping the target audience in mind, FEELINGS is designed to be fun, stimulating, and entertaining for the employees. They learn and retain many new skills that benefit them both personally and professionally. It builds spirit and gets their hearts pumping faster. You will see an immediate improvement in behavior and attitudes. Your employees will care more about their customers and about their jobs.

This program can be personalized for your organization.

Feelings is designed and written specifically for your front-line personnel. It is not written for upper management, although all employees must participate. There are more advanced seminars and consulting services available for middle and upper management.

Once you implement Feelings you can immediately begin to:

Develop a service culture
Increase sales and profits
Increase market share
Increase repeat business and expenditure by customers
Increase positive word of mouth advertising
Reduce customer complaints
Build customer loyalty and employee turnover
Improve attitude, morale and communication of employees
Improve your brand and image in the marketplace
Reinforce your customer service philosophy
The results of implementing the Feelings program are measurable, quantifiable, and can be tracked

Facilitator Packages:

(Consists of: Facilitator guide with 3 DVDs)

Participant Packages:

(Consists of: Participation book, certificate of accomplishment, quality service techniques card, and customer service performance standard.)

Options and Considerations:

You can purchase the Facilitator and participant packages and teach the course yourself, or we will be glad to facilitate it during a one day in-house seminar. We can also teach a train-the-trainer course.

Information About Our Customer Service Programs

Leader Guide - A Leader Guide is a user-friendly guidebook that enables ANYONE to lead a group on Feelings. The sections are clearly marked for the leader, prompts the leader to start the video, enables the leader to facilitate group discussions (no need to answer questions even!), and provides exercises for the group. We make being a Leader SIMPLE!

Participant Book - An easy to follow/easy to read book for Participants. Each book contains key concepts about the Feelings program along with though provoking quotes and interactive exercises. Not only will a participant find value in this material for their job, but learn invaluable life lessons.

Performance Standards - A valuable four page evaluation sheet to monitor employee improvement.

Quality Technique Card - A Glossy 3x5 Color Index Card highlighting the key Feelings topics as an easy daily reminder for Leaders and Participants.

Certificate - Each Participant will receive a color certificate with their name on it upon completion of the Feelings program.

100% Money-Back, LIFETIME Guarantee ! If you are not completely satisfied with ANY of our products, if you do not feel your company's customer service level increased, if you do not feel your company is increasing its revenues based on our product, return it at any time for a full refund!

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