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Feelings for Service - Retail Environments
Customer Service in Retail Businesses
FEELINGS Retail Service
is designed to be fun ,
stimulating and entertaining for the employees!
It shows you how to improve customer
service in retail businesses...
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Changes attitudes and behaviors
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Teaches the art of customer service
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Builds
employee morale and teamwork
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Improves skills for dealing with customers
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Increases employee's self-worth
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Improves communications and cooperation with other employees
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KEEP
CUSTOMERS
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IMPROVE REVENUE
Three sessions of two hours each, designed to encourage interaction,
focuses on personal growth and customer service development in a retail
business. The result is
a superior quality
service environment.
Applies to retail businesses, service industry and skilled labor work environments. Also
available in Spanish.
Today, millions of people
from every corner of the world have experienced the "Feelings" training
program and continue to use that knowledge to improve themselves and
their organizations. "Feelings" will sharpen your customer awareness and
teach you new ways to:
• Provide
retail quality service
• Deal with
customers in difficult situations
• Build a
comfortable environment for customers and co-workers
• Make your work
more personally rewarding
• Establish
positive communications with supervisors
• Feel more
confident about yourself and your abilities
"Feelings"
offers a proven formula that works. It will change your life while
helping you and your organization deliver superior customer service.
About
Feelings Retail Service
Many employee customer service training programs are dull, technical,
sophisticated and boring. Keeping the target audience in mind, FEELINGS
is designed to be fun, stimulating and entertaining for the employees.
They learn and retain many new skills that benefit them both personally
and professionally. It builds spirit and gets their hearts pumping
faster. You will see an immediate improvement in behavior and attitudes.
Your employees will care more about their customers and about their
jobs. Feelings is designed and written specifically for your front-line
personnel.
This program is
available in many versions for many different industries including:
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Information About Our Customer Service
Programs
 Leader
Guide - A Leader Guide is
a user-friendly guidebook that enables
ANYONE to lead a group on Feelings. The
sections are clearly marked for the
leader, prompts the leader to start the
video, enables the leader to facilitate
group discussions (no need to answer
questions even!), and provides exercises
for the group. We make being a Leader
SIMPLE!
See sample.
Participant
Book - An easy to follow/easy
to read book for Participants. Each book
contains key concepts about the Feelings
program along with thought provoking
quotes and interactive exercises. Not
only will a participant find value in
this material for their job, but learn
invaluable life lessons.
Performance Standards - A
valuable four page evaluation sheet to
monitor employee improvement.
 Quality
Technique Card - A
Glossy 3x5 Color Index Card highlighting
the key Feelings topics as an easy daily
reminder for Leaders and Participants.
Certificate - Each
Participant will receive a color
certificate with their name on it upon
completion of the Feelings program.
Remember the Feelings
Package are available:
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For 1 to 10,000+ participants
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In several
languages including English,
Spanish, Chinese, Russian,
Indonesian, Romanian, Arabic, and
Portuguese. Feelings can also be
customized for your organization.
100% Money-Back, LIFETIME Guarantee
! If you are not completely
satisfied with ANY of our products, if
you do not feel your company's customer
service level increased, if you do not
feel your company is increasing its
revenues based on our product, return it
at any time for a full refund! |
Pricing
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Starter Kit
Includes facilitator package
with leader guide and 3 DVD's or CD's, and
25 participant packages (Consists of: Participant
manual, certificate of accomplishment, quality
techniques card and customer service performance
standard).
$1499 |
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Facilitator Package
Facilitator Package consists of the
facilitator guide, 3 DVD’s or CD’s
$999
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 Leader Guide Only
$149 |
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 Participant Package
Participant Package consists of a
participant book, customer service performance standard,
quality technique card and a certificate of
accomplishment.
1 -
499 packages: $20.00
Shipping will be added based on quantity of books
ordered. |
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20-day preview ($25 plus
shipping) If you decide to keep the preview the
amount will be deducted from the cost. Call us at
770-860-9464 or 800-821-2487 for more information. |
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