The Technology:

To create an environment and opportunity for group interaction and communication:

 

The program is driven by 60 minutes of video delivered in three sessions of up to two hours each. The video provides positive and negative examples to enable participants to identify and learn.

 

The user-friendly Leader Guide is used by facilitators to implement the learning system on site. Facilitators are selected by your organization based on their peer respect, enthusiasm, and their true belief in the importance of quality service. The Leader Guide explains how to run group discussions, what materials are needed, and provides a step by step “goof proof” system for the Leader’s use in conducting each session.

 

A participant book and support materials are used by employees to maintain enthusiasm and commitment. Outside reading enhances the learning experience and reduces the amount of time participants and facilitators are away from their normal duties by as much as sixteen hours. Less training “downtime” means less cost for your organization.
 

Delivery Options and Considerations:

 

Blended Combinations - Online and classroom together, the best of both worlds, designed to reduce time off the job while at the same time increasing the quality of the learning experience.

Classroom Workshops - Delivered by our facilitators or your facilitators.

 

Customer Service Training Facilitator Materials Only - We can provide you the facilitator and participant packages so you can teach the course yourself. 

 

Many employee training programs are dull, technical, sophisticated and boring. Keeping the target audience in mind, FEELINGS is designed to be fun, stimulating, and entertaining for the employees. They learn and retain many new skills that benefit them both personally and profession-ally. It builds spirit and gets their hearts pumping faster. You will see an immediate improvement in behavior and attitudes. Your employees will care more about their customers and about their jobs.

 

Feelings is designed and written specifically for your front-line customer service personnel. It is not written for upper management, although all employees must participate. There are more advanced seminars and consulting services available for middle and upper management responsible for customer service.

Once you implement Feelings you can immediately begin to:

• Develop a service culture

• Increase sales and profits

• Increase market share

• Increase repeat business and expenditure by customers

• Increase positive word of mouth advertising

• Reduce customer complaints

• Build customer loyalty and employee turnover

• Improve attitude, morale and communication of employees

• Improve your brand and image in the marketplace

• Reinforce your customer service philosophy

• The results of implementing the Feelings program are measurable, quantifiable and can be tracked

Information About Our Customer Service Programs   Leader Guide - A Leader Guide is a user-friendly guidebook that enables ANYONE to lead a group on Feelings. The sections are clearly marked for the leader, prompts the leader to start the video, enables the leader to facilitate group discussions (no need to answer questions even!), and provides exercises for the group. We make being a Leader SIMPLE!

Participant Book - An easy to follow/easy to read book for Participants. Each book contains key concepts about the Feelings program along with thought provoking quotes and interactive exercises. Not only will a participant find value in this material for their job, but learn invaluable life lessons.

Performance Standards - A valuable four page evaluation sheet to monitor employee improvement.

Quality Technique Card - A Glossy 3x5 Color Index Card highlighting the key Feelings topics as an easy daily reminder for Leaders and Participants.

Certificate - Each Participant will receive a color certificate with their name on it upon completion of the Feelings program.

100% Money-Back, LIFETIME Guarantee ! If you are not completely satisfied with ANY of our products, if you do not feel your company's customer service level increased, if you do not feel your company is increasing its revenues based on our product, return it at any time for a full refund!

 

Pricing

Starter Kit   Includes facilitator package with leader guide and 3 DVD's or CD's, and 25 participant packages (Consists of: Participant manual, certificate of accomplishment, quality techniques card and customer service performance standard).   $1499
Facilitator Package Facilitator Package consists of the facilitator guide, 3 DVD’s or CD’s   $999
Leader Guide Only $149
Participant Package   Participant Package consists of a participant book, customer service performance standard, quality technique card and a certificate of accomplishment.   1 - 499 packages: $20.00 Shipping will be added based on quantity of books ordered.
20-day preview  ($25 plus shipping)  If you decide to keep the preview the amount will be deducted from the cost.  Call us at 770-860-9464 or 800-821-2487 for more information.