Feelings:

Quality Service First Time Every Time

Three sessions of two hours each, designed to encourage interaction, focuses on personal growth and development. Resulting in superior quality service with customers.

Quality Service...First Time, Every Time is a three session program tailored to professional office and financial environments. Also available in Spanish and Chinese.

The Technology:

To create an environment and opportunity for group interaction and communication:

>The program is driven by 60 minutes of video delivered in three sessions of up to two hours each. The video provides positive and negative examples to enable participants to identify and learn.

>The user-friendly Leader Guide is used by facilitators to implement the learning system on site. Facilitators are selected by your organization based on their peer respect, enthusiasm, and their true belief in the importance of quality service. The Leader Guide explains how to run group discussions, what materials are needed, and provides a step by step “goof proof” system for the Leader’s use in conducting each session.

>A participant book and support materials are used by employees to maintain enthusiasm and commitment. Outside reading enhances the learning experience and reduces the amount of time participants and facilitators are away from their normal duties by as much as sixteen hours. Less training “downtime” means less cost for your organization.
 

Delivery Options and Considerations:

On-Line E-Learning - Accessible from our server or your server.

Blended Combinations - Online and classroom together, the best of both worlds, designed to reduce time off the job while at the same time increasing the quality of the learning experience.

Classroom Workshops - Delivered by our facilitators or your facilitators.

Facilitator Materials Only - We can provide you the facilitator and participant packages so you can teach the course yourself. 

56K DSL