The Technology:

• Help you define ways SPEED can work in your organization to provide exceptional service

• Define the internal and external barriers to SPEED

• Work with employees to identify the SPEED mindset needed for success

• Show the relationship between empowerment and effective use of SPEED

• Recognize how your policies and procedures can affect SPEED

• Show employees that waiting until the last minute doesn’t leave time to overcome problems

• Identify tools and techniques that will create, increase and affect SPEED

Push the envelope... differentiate and revolutionize your organization, become an industry leader with SPEED .

 

Delivery Options and Considerations:

 

Blended Combinations - Online and classroom together, the best of both worlds, designed to reduce time off the job while at the same time increasing the quality of the learning experience.

Classroom Workshops - Delivered by our facilitators or your facilitators.

 

Facilitator Materials Only - We can provide you the facilitator and participant packages so you can teach the course yourself. 

Many employee training programs are dull, technical, sophisticated and boring. Keeping the target audience in mind, SPEED is designed to be fun, stimulating, and entertaining for the employees. They learn and retain many new skills that benefit them both personally and profession-ally. It builds spirit and gets their hearts pumping faster. You will see an immediate improvement in behavior and attitudes. Your employees will care more about their customers and about their jobs.

 

SPEED is designed and written specifically for your front-line personnel. It is not written for upper management, although all employees must participate. There are more advanced seminars and consulting services available for middle and upper management.

Once you implement SPEED you can immediately begin to:

• Develop a service culture

• Increase sales and profits

• Increase market share

• Increase repeat business and expenditure by customers

• Increase positive word of mouth advertising

• Reduce customer complaints

• Build customer loyalty and employee turnover

• Improve attitude, morale and communication of employees

• Improve your brand and image in the marketplace

• Reinforce your customer service philosophy

• The results of implementing this program are measurable and quantifiable

 

Information About Our Customer Service Programs   Leader Guide - A Leader Guide is a user-friendly guidebook that enables ANYONE to lead a training program. The sections are clearly marked for the leader, prompts the leader to start the video, enables the leader to facilitate group discussions (no need to answer questions even!), and provides exercises for the group. We make being a Leader SIMPLE!   Participant Book - An easy to follow/easy to read book for participants. Each book contains key concepts about the program along with thought provoking quotes and interactive exercises. Not only will a participant find value in this material for their job, but learn invaluable life lessons.   Performance Standards - A valuable four page evaluation sheet to monitor employee improvement.   Quality Technique Card - A Glossy 3x5 Color Index Card highlighting the key topics as an easy daily reminder for leaders and participants.   Certificate - Each participant receives a color certificate with their name on it upon completion of the program.   100% Money-Back, LIFETIME Guarantee ! If you are not completely satisfied with ANY of our products, if you do not feel your company's customer service level increased, if you do not feel your company is increasing its revenues based on our product, return it at any time for a full refund!   Remember the SPEED Package is available: For 1 to 10,000+ participants In several languages including English, Spanish, Chinese, Russian, Indonesian, Romanian, Arabic, and Portuguese. Feelings can also be translated into other languages Can be personalized for your organization Call 800-821-2487 or 770-860-9464 for more information View Video