Connections Is Ideal For:
Administrative staff from the registrar's office, financial aid office, admissions, and other highly visible service areas such as campus libraries.
Supervisors and managers including department and division directors and their associates, as well as deans and vice presidents.
Custodial, housing, and other staff such as public safety officers who have daily contact with students.
Student employees who need training in service and teamwork skills.
This program
features service
issues specific
to higher
education, such
as registration
and financial
aid.
Connections works
well as a
combined two-step
training
program, or as
individual
service training
programs.
Connections
tends to focus
on individual
skills, improving
relationships
and
building teamwork.
Connections includes
a comprehensive
leader guide,
participant
materials,
DVDs, and
a certificate of
accomplishment.
Connections stimulates learning with an interactive approach. The program uses a combination of exercises, activities, and videos to stimulate discussion and make the lessons in Connections more meaningful. Participants engage in a variety of activities including:
-
Watching videos featuring real-life scenarios specific to colleges and universities
-
Participating in role-playing and group activities that energize the training sessions and
-
Open-ended question-and-answer sessions designed to get participants talking and thinking- about the techniques of quality service
Connections
is a
program built
around making
your
organization
feel better
about their work
and their lives.
It
is a structured
approach to
improving
student
relations
through
increasing staff
sensitivity and
personal
communication
skills. The
caring attitude
of staff is a
positive link to
student
retention.
Connections was
designed to
achieve two main
objectives:
-
Increase the self-worth and self image of every person within your school through mastery and daily practice of the "Connections" philosophy
-
Improve your school's position by concentrating on quality service, the key to continued success in the educational community
