HERE TODAY, HERE TOMORROW
Transforming Your Workplace from High Turnover to High
Retention
Liecom Company was having a tough time finding skilled workers. For
months they searched for a graphic designer and then they discovered Mary.
Mary recently finished her degree graduating at the top of her class. She
was conscientious, hard working and looked forward to starting at Liecom.
Mary received several offers from other companies, but she liked what
the recruiter told her about Liecom. The recruiter promised her a signing
bonus, rapid acceleration, a team work environment and great opportunities
for personal and professional development. However, after two weeks on the
job her opinion changed.
On several occasions, she was left back to answer the phones while the
rest of the department went out to lunch together. One morning, Barry, her
supervisor, chewed her out in front of her co-workers. A few days later
she was turned down for a training course because she was a "new
employee." Mary, once bright and motivated now had taken on a different
attitude. At the end of the month Mary turned in her resignation telling
Barry she had gotten another job at higher pay somewhere else.
Gregory P. Smith is writing a new book called, Here Today Here
Tomorrow: Transforming Your Workplace from High Turnover to High
Retention. Dearborn Publishing Company will release the book next year
and it teaches and guides managers on what it takes to create a positive
work environment that attracts, keeps and motivates its workforce to
higher levels of performance. It is a complete guide on the key elements
that will transform high-turnover industries to high-retention businesses.
Greg says, "I decided to write this employee retention book because of the growing
frustrations businesses are feeling about finding and keeping good
employees." "The bad news is, unless businesses change what they are
doing, it is only going to get worse."
He is listed in Harvard University's, Profiles in Business and
Management: An International Directory of Scholars and Their Research.
The Human Resource Executive Magazine selected him as one of the
Top-Ten "Rising Stars" in Human Resource Management. He was one of
ten people chosen in the nation for this honor.
Greg’s advice has appeared in dozens of national and international
journals including the Christian Science Monitor, The Alaska Business
Journal, Do It Yourself Retailing, New Orleans Business News, Rental,
Training & Development, The Atlanta Journal-Constitution, The Tampa
Journal, and other business newspapers including Exame, South
America’s largest business magazine.
Greg is the President of Chart Your Course International located
in Conyers, Georgia. He travels internationally and has spoken to
organizations in Singapore, Puerto Rico, Germany, Canada, and Malaysia.
Some of his clients include, Yamaha, Rollins Inc., King and Spalding, Ace
Hardware, AFLAC, Sweetheart Cups, Bio Lab,
PacifiCare, Matrix Resources, Turner Broadcasting, KPMG, Alltell
Corporation, the U.S. Army, Advantage Rent-A-Car, the U.S. Air Force,
Chicago Federal Reserve Bank, The Young Presidents Organization,
Foundation Health, Wyndham Hotels, Hallmark Cards, Service Corporation
International, San Antonio School System and UNISYS.
"Four hours of my time in your seminar has
resulted in a 51% improvement of our
revenues during the first quarter . . .Our teams work smart as
well as hard and each member is having a lot
more fun working together."
Dave Dibble
According to a study by the Families and Work Institute, earnings and
benefits have just a 2% impact on "job
satisfaction." Instead, "job quality"
and "workplace support" have a combined 70% impact!
Challenging traditional attitudes about retaining workers, author and
consultant Gregory Smith outlines the new
rules for dealing with worker
shortages, the high cost of turnover, diminished work ethic, managing a
diverse workforce and the increased
importance of job satisfaction.
At a time when the workplace environment is critical to keeping workers,
this is a proven system for having fun,
communicating, rewarding employees
and building loyalty. Here are practical solutions and ideas
to implement that will:
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Create great attitudes for making workers more reliable
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Increase motivation and creativity to keep top people from jumping ship
-
Develop a flexible environment to boost productivity and satisfaction
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Respond to changes while making continual improvements
-
Generate profits through increased customer satisfaction
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Save money by not having to replace workers
There are also specific action steps to address such problems as
absenteeism, getting teams to work together,
and turning performance appraisals
into positive opportunities. Incorporating examples from
innovative companies such as SAS, Earthlink,
Interstate Battery, Ace Hardware, USAA Insurance, Disney World and
comments from workers in all kinds of
workplaces, this guide to meeting the
employee retention challenge helps managers and human resource
experts be more effective in changing times.
Gregory P. Smith is the founder and president of Chart Your Course
International, a training and consulting
firm that shows businesses how to
improve productivity, develop managers and attract, keep and motivate
workforces. A popular speaker and
professional management consultant, he
spent more than 24 years in leadership
positions, including 20 years in the
military. There he was director of innovation and total quality
management for the Army's medical and dental
organization worldwide. His
leadership development courses have been presented by Yamaha, Ace
Hardware, Hallmark Cards, and other
international organizations. He is a
frequent contributor to such publications as
Quality Digest and Journal of Innovative
Management and has been featured in
the business publications as well as the Christian Science
Monitor and the Atlanta Journal
Constitution.