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Leading Empowered Teams for Service Quality
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Customer Service Management
Why Good Isn’t Good Enough
Brochure #1
Brochure #2
What your
organization stands to gain:
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Clear standard
for quality and customer service.
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Strong
commitment to meeting customer needs.
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Increased
teamwork and collaboration toward shared service goals.
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Proven skills to
problem solve and timely action on customer service issues.
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Techniques for
continuous quality improvement in service delivery and teamwork.
Exceptional Service Through Exceptional Management
You and your team members are ideally working together toward a common
goal: to provide exceptional service for your
customers.
If something is getting in the way of exceptional service:
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Your team
members will get frustrated
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Your team
will fall short of its goals
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Your
customers will become increasingly dissatisfied
Fortunately,
team leaders now have a tool to focus and energize their teams. The
Leading Empowered Teams for Service Quality seminar teaches leaders how to
work with their teams to keep their customers happy and coming back.
Leading
Empowered Teams equips team leaders with the skills needed to:
1. Establish
Team Purpose and Direction
2. Coach Team Members to Improve Performance
3. Empower Team Members to Realize Team and Individual Potential
4. Build Teamwork to Pool Resources and Synergize
This two-day seminar conducted by trained facilitators designed to impact the
skills necessary to lead empowered employees. It's important for everyone
in a leadership position to be a cheerleader and coach in order to
reinforce the improved performance Service Quality Institute's programs
generate. Seminar is
interactive. Focuses on strategic standards and processes, empowerment,
coaching, feedback, and teamwork. Also available in Spanish and
Portuguese.
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