Customer Service Training, Manager Customer Service, Leading Empowered Teams

Leading Empowered Teams for Service Quality

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770-860-9464/800-821-2487

Manager Customer Service Training

What your organization stands to gain:

Clear standards for quality and customer service.
Strong commitment to meeting customer needs.
Increased teamwork and collaboration toward shared service goals.
Proven skills to problem solve and timely action on customer service issues.
Techniques for continuous quality improvement in service delivery and teamwork.

Exceptional Manager Customer Service Training

You and your team members are ideally working together toward a common goal: to provide exceptional service for your customers.

If something is getting in the way of exceptional customer service:

Your team members will get frustrated
Your team will fall short of its goals
Your customers will become increasingly dissatisfied

Fortunately, managers and team leaders now have a tool to focus and energize their teams. The Leading Empowered Teams for Service Quality seminar teaches managers in every industry how to work with their teams to keep their customers happy and coming back.

Leading Empowered Teams equips managers with the customer service skills needed to:

1. Establish Team Purpose and Direction
2. Coach Team Members to Improve Performance
3. Empower Team Members to Realize Team and Individual Potential
4. Build Teamwork to Pool Resources and Synergize

This seminar can be conducted by trained facilitators designed to impact the skills necessary to lead empowered employees. It's important for everyone in a leadership position to be a positive customer service leader and coach in order to reinforce the improved performance. Seminar is interactive. Focuses on strategic standards and processes, empowerment, coaching, feedback and teamwork. Also available in Spanish and Portuguese.

Information About Our Manager Customer Service Programs

Leader Guide - A Leader Guide is a user-friendly guidebook that enables ANYONE to lead a training program. The sections are clearly marked for the leader, prompts the leader to start the video, enables the leader to facilitate group discussions (no need to answer questions even!), and provides exercises for the group.

Participant Book - An easy to follow/easy to read book for participants. Each book contains key concepts about the program along with thought provoking quotes and interactive exercises. Not only will a participant find value in this material for their job, but learn invaluable life lessons.

Performance Standards - A valuable four page evaluation sheet to monitor employee improvement.

Quality Technique Card - A Glossy 3x5 Color Index Card highlighting the key topics as an easy daily reminder for leaders and participants.

Certificate - Each participant will receive a color certificate with their name on it upon completion of the program.

100% Money-Back, LIFETIME Guarantee ! If you are not completely satisfied with ANY of our products, if you do not feel your company's customer service level increased, if you do not feel your company is increasing its revenues based on our product, return it at any time for a full refund!

Call 800-821-2487 or 770-860-9464 for more information

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Includes a Podcast on Transformational Leadership: How to Design a Change Management Strategy to Accelerate Performance and Increase Productivity and six special reports -- Creating the High Performance Organization -- Are You a Manager or a Leader? -- How to Manage Negative Employees -- Top Ten Reasons People Quit Their Jobs -- How to Keep Your People Motivated

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