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FIVE STAR CUSTOMER SERVICE FOR HOTELS
For Managers
A one-day workshop designed to help the hospitality industry maintain and
enhance service standards. In this industry, providing good service is
essential. With Five Star Service you can teach and reinforce
service skills for improving and sustaining the service level.
Five Star Service for Hospitality
For Front Line Employees
Five Star Service was carefully designed to improve and sustain the
performance of front-line employees. In the hospitality industry, guests
are the key to success. Having a well trained and service oriented staff
would help to reach this attainable goal: Five Star Service in any hotel
environment. Also available in Spanish.
Participant Packages:
(Consists of: Participant manual, certificate of accomplishment, quality
techniques card and customer service performance standard)
Options and Considerations:
You can
purchase the Facilitator and participant packages and teach the course
yourself, or we will be glad to facilitate it during a one day in-house seminar.
We can also teach a train-the-trainer course.
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