Hotel Customer Service Training, Hospitality Training, Customer Service Training

FIVE STAR CUSTOMER SERVICE TRAINING FOR HOTELS & RESORTS

770-860-9464 | 800-821-2487

A customer service training program designed for the hotel and hospitality industry to maintain and enhance customer service standards. In the hotel and hospitality industry. Providing good hotel customer service is essential. With Five Star Service you can teach and reinforce service skills for improving and sustaining the service level.

Financial survival in years to come mandates that each of your employees must deliver superior service to every guest at all times. That is what builds guest loyalty and repeat bookings. The "internal" customer is also an integral part of a successful outcome.

Travelers today have higher customer service expectations than in the past. They also have more price points to choose from and an ever-increasing variety of lodging alternatives. To succeed, Five Star Service is not a frivolous luxury, but rather, an essential fundamental.

The objective of Five Star Service is to improve guest satisfaction while increasing employee morale and develop the coaching skills of managers and supervisors for both the "front" and "heart" of the "house" personnel.

This product can be personalized for your organization.

Five Star Service Modules

1.   Introduction
2.   Quality Service Defined
3.   First Impressions
4.   The Customer's Perspective
5.   What Does the Customer Need?
6.   Review
7.   Doing Your Best
8.   Understanding Your Responsibilities
9.   Empowerment
10. The Power of Collaboration
11. The Challenge
12. Conclusion and Celebration

Participants use the concepts presented in the Learning Modules and then relate that concept to their respective working environments. Each session is fun, very interactive, and brings important guest service issues to the surface.

Five Star Service for Hospitality includes:

Leader Guide
Participant Manual
Teaching Videos
Performance Standard
Attaining Excellence Pin
Technique Cards
Certificate of Accomplishment

A personalized certificate of accomplishment is provided for each employee upon completion of the program. Being certified shows customers that your employees are up to date on their training and reinforces the standard of service you wish to deliver. Proudly display your certificates of accomplishment to improve employee morale throughout your organization.

Hotel Customer Service Participant Packages:

(Consists of: Participant manual, certificate of accomplishment, quality techniques card and customer service performance standard)

Options and Considerations:

You can purchase the Facilitator and participant packages and teach the course yourself, or we will be glad to facilitate it during a one day in-house seminar. We can also teach a train-the-trainer course.

Information About Our Hotel Customer Service Programs

Leader Guide - A Leader Guide is a user-friendly guidebook that enables ANYONE to lead a training program. The sections are clearly marked for the leader, prompts the leader to start the video, enables the leader to facilitate group discussions (no need to answer questions even!), and provides exercises for the group.

Participant Book - An easy to follow/easy to read book for participants. Each book contains key concepts about the program along with thought provoking quotes and interactive exercises. Not only will a participant find value in this material for their job, but learn invaluable life lessons.

Performance Standards - A valuable four page evaluation sheet to monitor employee improvement.

Quality Technique Card - A Glossy 3x5 Color Index Card highlighting the key topics as an easy daily reminder for leaders and participants.

Certificate - Each participant will receive a color certificate with their name on it upon completion of the program.

100% Money-Back, LIFETIME Guarantee ! If you are not completely satisfied with ANY of our products, if you do not feel your company's customer service level increased, if you do not feel your company is increasing its revenues based on our product, return it at any time for a full refund!

Call 800-821-2487 or 770-860-9464 for more information

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